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German-Speaking Customer Support Advisor At An Insurance Company
2 semanas atrás
Lisbon Your Profile:
- You are fluent in German and in English.
- Excellent communication skills, empathy and team spirit
- Customer-oriented mindset
- Experience in technical troubleshooting is a plus, but not required Your Responsibilities
- Receiving telephone calls or chat from clients wishing to obtain various types of information concerning their insurance policy.
- Depending on the case, the request will be processed via a transaction in our client policy administration system, and/or by the writing and sending of reply to letters/emails, information, contract documents, etc., to the insured.
- Provide friendly and professional customer service to ensure that customers are supported at all times with the right insight information
- Indexation & electronic archiving in our document management tool
- Policy changes requests, updating payment details
- Make claims and cancel requests ? Benefits
- Full-time position
- Competitive salary + Performance Bonus + Complexity Bonus
- Health insurance.
- Meal voucher
- Work from a modern office in Lisbon Relocation package
- Accommodation in a shared flat.
- Flight reimbursement. Ready to take up the challenge? If it sounds like you, apply now and join a talented Customer Support team in Lisbon.
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