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Czech Policy Management Agent
2 semanas atrás
Descrição:
Our Client's mission is to insure people, their families and their property and markets savings and protection products and services through various partners.
Through its deeply human values, the company encourages the ambitions of its customers, by supporting each partner in their projects, and each policyholder in all stages of their life.
Their Shared Services Center in Porto is currently seeking a Policy Management Agent (M/F) - fluent in Czech for our Automotive International Management Platform.
Main Functions:
- Follow compliance rules;
- Ensure proper registration records in the information systems;
- Manage automotive claim repair following contract coverage;
- Check the admissibility of requests;
- Contact by phone and/or all departments needed;
- Analyze records and check insurability and the financial risk based on their knowledge and tools to support the decision in accordance with the procedures and the rules of delegation;
- Notify the decisions to customers and/or business partners;
- Ensure administrative management of all operations prearranged;
- Ensure compliance with established standards of quality, security and control operations and risk management as defined in the working procedures;
- Propose improvements to working methods and assist in the implementation of these improvements;
- Create and maintain the procedures updated;
- Ensure the feedback to the hierarchy and alert when necessary;
- Contribute to the proper functioning of the team, particularly in terms of knowledge sharing and maintenance of good working relations between the teams, customers and suppliers;
- Ensure compliance with professional secrecy data confidentiality;
- Contribute to the development of the spirit of service ETO.
Qualifications:
- Fluency in Czech and good knowledge of English;
- Degree or higher education in: Business administration/business management; Insurance or Banking area; Public administration;
- Entry without a degree or foundation degree is possible for those who have relevant skills and work experience. Experience is highly valued.
Primary Location:
Porto
Job Type:
Permanent
Schedule:
Hybrid; starting between 7 am and 9 am and ending between 4 pm and 6 pm
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Kelly Services acts as an Employment Agency in relation to this offer.
Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.
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