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Customer Service Agent

3 meses atrás

Porto, Porto, Portugal Tn Portugal Tempo inteiro
col-wide

Job Description:

Company DescriptionKvinne HR is a European Recruitment company, made up of motivated specialists and the same purpose of excellence: doing the basics well.

We have experienced and dedicated headhunters and profile analysts.
OUR CLIENT for this position is one of the world's largest companies specializing in multichannel customer relations.

You can find opportunities in the following areas:
Customer service, technical support, billing, digital solutions, back-office, and content moderation.

Job DescriptionHandles incoming calls or inquiries from clients:

by email, chat or phone;Assists customers effectively by solving problems;Provides customer additional information or explains services;Discusses products offered and ensures customer satisfaction;Tactfully handles confrontational or stressful interactions with the public;Completes supporting paperwork and data entry as required;Accurately captures customer information;Creates and maintains service reports.

QualificationsC2 or Native level of written and verbal communication skills in:

French;Good command of English (B2 Level); Minimum: High School Diploma;Proficient in using computers (Windows, MS Office, and other common software); Excellent communication skills and a customer-centric mindset;Flexible and quick learner, able to adapt continuously;Ability to multitask;Ability to tactfully handle stressful and difficult situations;Possess strong problem-solving skills.

Additional InformationInternational career in a multicultural environment;Training and familiarization phase;Opportunity to grow in a multinational company;Accommodation in a shared apartment;Refund of initial flight expenses;Free annual flight to the homeland;Health Insurance since day one in the company;Free Portuguese language courses, surfing, soft trekking, and much more.