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Customer Service Agent
2 semanas atrás
Position: German Customer Service Agent
Location: Porto, Portugal
Work model: On-site
Employment type: Full-time
Remuneration: Base salary + bonuses.
**DUTIES AND RESPONSIBILITIES**:
- Guide patients and customers in use of the products and help resolve their technical and operational questions according to the received training and pre-establishes guidelines
- Indicate local point of sales of products and medical procedures
- Support orders of spare and replacement parts, handle complaints and escalate cases when necessary
**REQUIREMENTS**:
- Fluent verbal and written German and English languages
- Ability to multitask & work under pressure
- Ability to learn fast and be diligent
**OFFER**:
- A relocation support
- 8 work hours 5 days per week from Monday to Friday
- Shifts on weekly rotation: 7-16, 7:30-16:30, 8-17
- Saturdays and Sundays off
- 4 weeks training
- A dynamic and creative team with positive and friendly atmosphere
- Food vouchers
- Guidance and tools to reach your full potential
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