Customer Service Agent for Multinational Manufacturing Company
Há 6 dias
Job Title: Customer Service Agent for Multinational Manufacturing Company
">About the Role:
We are seeking an experienced Customer Service Agent to join our team at Recruitment Solutions. The ideal candidate will have a proven track record of providing exceptional customer service in a fast-paced environment.
Key Responsibilities:
- Ensure timely and accurate response to customer inquiries, resolving issues proactively and efficiently
- Act as a single point of contact for customers, coordinating with colleagues when required
- Manage customer orders from forecast to contract, ensuring seamless coordination with other sites/countries
- Develop commercial attitude by generating leads for the sales force through active listening and probing for customer requirements and opportunities
- Contribute to account plans and execute strategies to drive business growth
- Provide awareness of customer complaints or any issues in the shortest lead-time, escalating errors or mistakes promptly and applying corrective measures
- Apply customer service procedures strictly in respect of quality management systems and company policies
- Mentor junior customer service representatives in training and in-job follow-up
Requirements:
- Experience in SAP and/or E1 + Salesforce
- International trade knowledge: Incoterms, payment terms, transport, letters of credit
- Pack Office skills: Excel, Word, PowerPoint
- Problem-solving/action plan management skills
- Proficient in English, native Italian language, and another European language is a plus
Location: SantoTirso, Portugal
Work Model: Hybrid (3/2)
Salary: €45,000 - €60,000 per annum (dependent on experience)
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