German Customer Service Specialist
Há 1 mês
We are currently seeking a highly skilled German Customer Support Agent to join our team at a multinational company in Porto, Portugal.
This is a fantastic opportunity for individuals with native or fluent German and English skills (at least C1 level) who are passionate about providing exceptional customer support.
Responsibilities- Provide a single point of contact for users and handle routine and non-routine incidents, problems, and requests.
- Giving first-line support in the event of incidents and escalating issues as necessary to deliver required service levels and meet or exceed customer expectations/SLAs.
- Native/Fluent in German and English (at least C1 level).
- Problem Solving: takes ownership for listening to and understanding basic customer problems, asking relevant questions to resolve typically known problems within required timescales.
- Service Level: escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
- Team Working: acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
- A competitive base salary of €1280 per month.
- A meal allowance of €7.41 per day.
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