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Technical Support Specialist for Manufacturing Operations

2 meses atrás


Porto, Porto, Portugal Critical Manufacturing Tempo inteiro
About Critical Manufacturing

Critical Manufacturing is a pioneering company dedicated to revolutionizing high-performance operations in the industry with its innovative, comprehensive, and modular MES software. With a global presence and headquarters in Porto, Portugal, the company develops cutting-edge solutions for Semiconductor, Electronics, Medical Devices, and other Discrete industries.

As a recognized Leader by Gartner for three consecutive years, Critical Manufacturing is part of ASMPT, the world's largest supplier of best-in-class equipment and technological process partner for the electronics and semiconductor industries.

Job Description

We are seeking an exceptional Technical Support Specialist to join our team in Porto, Portugal. In this role, you will provide primary support by dealing with support requests from customers worldwide.

You will be responsible for continuous improvement of support procedures, tools, and runtime environment, ensuring seamless interaction with internal Product teams to troubleshoot and resolve complex problems.

Log and track issues to keep customers informed of progress, utilizing your excellent time management, organization, prioritization, attention to detail, teamwork, initiative, self-motivation, and creativity skills.

Key Requirements:

  • More than 2 years of experience in application support
  • Exceptional interpersonal and communication skills
  • Time management, organization, and prioritization
  • Attention to detail – thorough in work carried out
  • Teamwork – working together to meet deadlines
  • Initiative – seeking continuous improvement and implementing best practice in technology environment
  • Self-motivated and creative in all aspects of your work
  • Excellent English skills – spoken and written

What We Offer:

An estimated annual salary of $75,000-$100,000 based on qualifications and location.

A dynamic and inclusive work environment that values diversity, equity, and inclusion.

Ongoing training and development opportunities to enhance your skills and knowledge.

The opportunity to work with cutting-edge technology and contribute to the growth of a leading company in the industry.

We welcome applications from individuals of all backgrounds and encourage those with diverse abilities, identities, or experiences to apply.