![NetJets Europe](https://media.trabajo.org/img/noimg.jpg)
Service Desk Analyst
1 semana atrás
Purpose of Position:
Under direct supervision, this position is responsible for providing expert solutions to technology problems reported by NetJets employees in a 7x24x365 Service Desk environment.
The Service Desk Analyst is responsible for providing superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems.
Also responsible for maintaining a knowledge-based system of common reported problems and resolutions. Provides timely and accurate notification to other IT staff members of tickets being passed to them for resolution. Escalates reports of chronic or unresolved problems to the appropriate team lead or manager.Tasks and Responsibilities:
- Provides technical assistance and problem resolution for employees requesting help on IT related issues or questions in a courteous, professional, thorough and concise manner. Demonstrates a commitment to providing superior customer service;
- Supports the installation, configuration, documentation and ongoing usability of desktop computers, peripheral equipment and voice communication devices; supports software delivery, updates and patching to business users in an effective manner;
- Follows up on their open tickets and confirms successful resolution with the client;
- Maintains content within a knowledgebased computer system, through data entry of commonly reported problems, questions, and known resolutions and troubleshooting steps;
- Assists on Service Desk, Wireless and Desktop Support related projects and activities as assigned by management;
- Manages customer communications on scheduled and nonscheduled system maintenance, providing a communication hub between the business and IT;
- Provides support to Prod Support team and various project tasks as assigned;
- Documents and communicates related IT standard policies and procedures as defined by management;
- Generates statistical reports for management as requested. Maintains detailed, accurate enduser account information and related distribution lists;
- Provides technical assistance and problem resolution for employees requesting help on computer or network related issues or questions;
- Assists on related projects and activities as assigned by management;
- Adherence to time and metric's tracking.
Education:
- Not Specified
Certifications and Licenses:
Years of Experience:
- 24 years of experience
Core Competencies:
- Adaptability
- Collaboration
- Curiosity
- Service-Oriented
- Strives for Positive Results
Knowledge, Skills, Abilities and Other (KSAOs):
- Minimum 2 years' information technology experience supporting inbound customer requests;
- Minimum 2 years of experience in a fastpaced help desk or customer service environment;
- Proficiency in mobile device management solutions in environment of 1000+ devices;
- Familiarity with Active Directory and Microsoft Outlook Exchange environments;
- In depth familiarity with various telecommunications devices;
- Excellent listening, questioning, and customer service skills;
- Strong problemsolving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned;
- Ability to maintain composure, tact and effectiveness under stressful conditions;
- Ability to organize information, efficiently manage time and balance multiple priorities;
- Ability to think logically and build on knowledge acquired;
- Detail orientation, organization skills and problem solving;
- Strong verbal and written communication skills, particularly an ability to relay technical concepts to a business audience.
-
Service Desk
1 semana atrás
Oeiras, Lisboa, Portugal Logicalis Tempo inteiroJob SnapshotEmployee Type: Full-TimeLocation:OeirasJob Type: OtherExperience: Not SpecifiedDate Posted: 1/8/2023Job Description: Porquê escolher a Logicalis?Acerca da LogicalisA Logicalis é um Global IT Solutions & Digital Services Provider que acelera a transformação digital dos seus clientes em todo o mundo, através de uma rede internacional dotada de...
-
Service Desk
1 semana atrás
Oeiras, Lisboa, Portugal Logicalis Tempo inteiroPorquê escolher a Logicalis?Acerca da LogicalisA Logicalis é um Global IT Solutions & Digital Services Provider que acelera a transformação digital dos seus clientes em todo o mundo, através de uma rede internacional dotada de centros de especialização, equipas líderes do sector e parcerias estratégicas (que incluem Cisco, Microsoft, Dell...
-
IT Service Desk Agent
1 semana atrás
Oeiras, Lisboa, Portugal Stefanini Tempo inteiroJob Details IT Service Desk Agent Job Description Stefanini is hiring Service Desk agents experienced with IT support to join one of our clients. Project duration : 1 year, renewable. Work model : hybrid or on-site. Work schedule: availability to work 24/7 or 8am to 8pm on business days Role Responsibilities : Categorization: It is the agent's...
-
Learning Management System Help Desk
1 semana atrás
Oeiras, Lisboa, Portugal Spektrum Tempo inteiroSpektrum have a wide range of exciting opportunities in several global locations.We are always looking to add great new talent to our team and look forward to hearing from you.Who we are supportingThe NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to...
-
Learning Management System Help Desk
1 semana atrás
Oeiras, Lisboa, Portugal Spektrum Tempo inteiroSpektrum have a wide range of exciting opportunities in several global locations.We are always looking to add great new talent to our team and look forward to hearing from you.Who we are supportingThe NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to...
-
Business Analyst
1 semana atrás
Oeiras, Lisboa, Portugal askblue Tempo inteiroBUSINESS ANALYSTJá conhece a Askblue?Existimos desde 2013 e oferecemos serviços de consultoria especializados a clientes dos sectores financeiro e de tecnologias de informação.Neste momento procuramos integrar em regime de outsourcing um Business Analyst (com no minimo 2 anos de experiência), integrando a nossa equipa num projeto em cliente na zona do...
-
Business Analyst
1 semana atrás
Oeiras, Lisboa, Portugal ISQ Tempo inteiroProcuramos Business Analyst (M/F) | Oeiras para integrar a Direção de Laboratórios de Ensaios Especiais do Instituto de Soldadura e Qualidade.Principais Responsabilidades: Desenvolvimento de modelos de negócio para novos serviços; Avaliar ideias de novos produtos; Realizar estudos de viabilidade e análise de custos; Bussiness Inteligence em áreas...
-
Counterparty Analyst
1 semana atrás
Oeiras, Lisboa, Portugal Experis Finance, Tax & Legal Tempo inteiroPorquê a LeasePlan | ALD AutomotiveNa LeasePlan | ALD Automotive, acreditamos que o nosso sucesso é impulsionado pelo nosso compromisso e orientação para a satisfação do cliente. A nossa equipa dedica-se a entregar soluções inovadoras e serviços que ajudem os nossos clientes a focar-se no seu negócio de dia-a-dia. Estamos comprometidos a entregar...
-
Finance And Accounting Analyst
1 semana atrás
Oeiras, Lisboa, Portugal IQVIA Argentina Tempo inteiroExciting Opportunity:Finance and Accounting Analyst Portugal Join IQVIA, a world renowned leader in IT services and clinical research, and become part of our mission to revolutionize the healthcare sector. By joining our global family of over 65,000 professionals, you'll play a key role in helping organizations enhance their processes, customer...
-
Business Analyst
1 semana atrás
Oeiras, Lisboa, Portugal IQVIA Tempo inteiroProvides high quality, timely development and on-time input to solutions for service delivery, managed services, or implementation oriented client projects. Assignments range in complexity from basic analysis and problem solving to assisting in the development of more complex solutions to leading small teams. Contributes to meeting client satisfaction...
-
Documentational Analyst
1 semana atrás
Oeiras, Lisboa, Portugal GIGROUP Tempo inteiroOur client is a company that operates in the pharmaceutical industry and is well recognized at a national level, for meeting the health needs of the current scenario, with high quality products in an accessible way.As part of strengthening their team, they are recruiting a Validation Analyst (M/F) for the Sintra area.Your day to day: Manages the purchase...
-
Analyst –large Language Model Engineer
1 semana atrás
Oeiras, Lisboa, Portugal IQVIA Argentina Tempo inteiroAnalyst – Large Language Model Engineer Location :Lisbon, Portugal/Athens, Greece/Sofia, Bulgaria Work Model : Hybrid or Office based Join the Methods and Evidence Generation (MEG) Team to help us deliver high quality scientific research to our clients in the global pharmaceutical and healthcare industries. You'll be working in a global company of over...
-
Quality Analyst
1 semana atrás
Oeiras, Lisboa, Portugal Manning Global Tempo inteiroOur client, a global service provider, is recruiting for a Quality Analyst to join their business in Portugal.Position TitleQuality AnalystPosition Type Full timeStart Date ASAPLocation Oeiras, PortugalContact: Hemavathi Mathadmani | Responsibilities:Monitors all interactions and ensures accuracy of the outputCoordinates and facilitates call...
-
Analyst - Analytics and Consulting
1 semana atrás
Oeiras, Lisboa, Portugal IQVIA Tempo inteiroIQVIA is looking for talented and passionate applicants at Analyst level to join the affiliate of our Swiss Analytics & Consulting team located in Lisbon, Portugal.Analyst / Business Analyst:Analysts in the Swiss Analytics & Consulting Team play a critical role in the success of our projects and often act as experts in identifying the required data sources...
-
Analyst Rwe
1 semana atrás
Oeiras, Lisboa, Portugal IQVIA Tempo inteiroWith approximately 85,000 employees in more than 100 countries, IQVIA is in a truly unique position to be able to support companies seeking to improve real-world patient outcomes and enhanced clinical trial outsourcing through treatment innovations, care provision and access. With a broad range of healthcare information, technology and service offerings,...
-
Analyst - Literature Review - Health Economics Emea
1 semana atrás
Oeiras, Lisboa, Portugal IQVIA Tempo inteiroAnalyst - Literature Review - RWS Methods & Generation EMEA teamIQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive...
-
Fp&a Analyst
1 semana atrás
Oeiras, Lisboa, Portugal Acolad Tempo inteiroPaço de Arcos, Lisbon, Portugal Finance and Accounting FulltimeDescription:Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external language...
-
Marketing Services Analyst
1 semana atrás
Oeiras, Lisboa, Portugal IQVIA Tempo inteiroJob OverviewProvides marketing support to the marketing and business line teams.Essential Functions Conducts market mapping and market assessment for assigned offering(s). Conducts targeted market research and gathers and catalogues competitive intelligence data. Creates and distributes pricing updates. Participates in the creation of, and is responsible for...
-
Business Intelligence Analyst
1 semana atrás
Oeiras, Lisboa, Portugal IQVIA Tempo inteiroProvides high quality, timely development and on-time input to solutions for service delivery, managed services, or implementation oriented client projects. Assignments typically require basic analysis and problem solving with an emphasis on meeting IQVIA services/delivery commitments to clients. Contributes to meeting client satisfaction...
-
Maintenance Strategic Initiatives Analyst
1 semana atrás
Oeiras, Lisboa, Portugal NetJets Europe Tempo inteiroPurpose of Position:Responsible and accountable for the Maintenance metrics reporting workflow and related deliveries, acting as the single point of contact (SPOC) within and outside Maintenance department.Facilitating the decision-making process and future business strategy planning by providing the Maintenance department its key performance indicators data...