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Romanian Customer Service Agent
2 semanas atrás
Romanian Customer Service Agent (Hybrid)
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age; with a worldwide network of R&D, innovation labs and delivery centers and 'Ideapreneurs' working in 50 countries.
Responsibilities
- Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems
- Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and thirdparties) and Quality Engineering teams
- Coordinate regular calls with the client for refills and upgrades to product accessories
- Process both clientgenerated and internally generated service request tickets within specified delivery times
- Administrative support to certify client details and alter any incorrect information within our stakeholder's client database
- Flexibility to take on additional tasks as directed by Team Lead
Qualifications & Experience
- High School Degree, GED or equivalent
- Bachelor's Degree in any related field is preferred
- Minimum 1 year of experience in customer support or client facing role, preferably in a multinational environment
Required Language Thresholds:
- Romanian (Level C1/C2)
- English (Level B2)
Skills & Knowledge
- Advanced level working knowledge of Microsoft Office Suite
- Effective interactive skills and ability to work as part of a team
- Resilient under pressure and adaptable to unseen work demands
- Flexible attitude towards working patterns including early starts and bank Holidays
What We Offer:
- Location: Hybrid in Lisbon (1 week onsite/1 week remote, alternating);
- Working hours: Monday to Friday (day shift);
- Permanent contract;
- Private health and life insurance from day one in the company;
- Meal allowance on card/voucher;
- Competitive salary;
- Career progression opportunities;
- Parenthood program;
- Our facilities include: An onsite gym, indoor pool, fitness classes and a football pitch. A staff canteen with varied food options and riverfacing balcony seating
hcl_bserv
Job Types:
Full-time, Permanent
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