Customer Care Agent Ce
1 semana atrás
This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry.
You will be a strong contributor collaborating closely with colleagues from various business functions.At HBK, we live up to our three values:
Be True, Own It and Aim High.
We believe in absolute integrity – it's how we win for stakeholders, the environment and each other.
We believe in teamwork and keeping our promises – to ourselves and others.
Finally, we believe in being bold and positive.
This is how we perform at our best and achieve greater success.
At HBK, we aim to empower the InnovatorsWhether you are a colleague or client, our job is to make your achievements more achievable, innovative and sustainableIn order for us to be able to help our clients to be the best they can be, we need a team of first-class Customer Care heroes to be their go-to person if they need support.
Whether they need support with quotes & orders or have other ad hoc queries, the Customer Care team will be the face of HBK when they first get in touch.
Through their work qualifying, registering and assigning queries to the most relevant internal department, it will be down to their organisational skills and customer focus that our clients continue to trust us and know that, once they have been in touch with us, they can be sure they are in good hands.
To strengthen our Customer Care team in Europe, we decided to consolidate the team further by creating 3 areas:Northern Europe, Southern Europe and Central Europe.
We are currently looking for a Customer Care Agent (m/f/d) reporting to the Customer Care Manager Central Europe.
The team is currently consisting of 7 agents and covering multiple businesses.
You are based in Porto, Portugal and you are a fluent German as well as English speaker.
You will be part of a dynamic team that is linked to a larger global group, and you will interact with customers from various industries and geographical regions.
You will work with colleagues across borders, and with our factories in Denmark and Germany mainly.Please note that this is a temporary role for 12 months.
Primary responsibilitiesYou will be processing customer phone calls, e-Mails and repair and re-calibration requests in line with the company strategy.
Your daily work includes, with the support from your manager:Daily customer call handling
- Processing external and internal e-MailsCreating quotes for our catalogue products and services Proactive follow-up on quotesProcessing customer purchase orders using HBK's CRM systemProviding after sales support and registering customer complaints Professional qualificationsYou need to have a successful experience in Customer Care and/or Customer service and/or Sales team.
You have a good business acumen, and you are well organised.
Personal skillsStrong teamwork skills – you have a multicultural awareness, and you can work efficiently in an international environment.
Sales and/or Customer Service ExperienceCommercial understanding
- Strong verbal and written communication skillsCustomer satisfaction driven
- Target and detail oriented, self-motivated, and flexibleIT Skills – Microsoft Office (Excel, Word, and Outlook), CRM (knowledge of Salesforce is a plus).Fluent German & English, any other language would be a plus.
Ability to multi-task in a fast pace high demand environment
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