Service Delivery Manager
1 semana atrás
We are Capgemini Engineering. A brand part of the Capgemini Group.
We have the mission to empower every person and every organization on the planet to achieve more.
Our culture is centered on embracing a growth mindset, diversity, inclusion, a purpose of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world.You can help us to achieve our mission
Now, we have more than 270,000 team members in nearly 50 countries, in sectors such as aeronautics, automotive, communications, energy, life sciences, software & internet, space & defense and consumer products.
- Your Role
- Optimization and creation of processes and methodologies in order to guarantee control and support in service delivery
- Customer satisfaction follow up (analysis and implementation of processes and methodologies to ensure service delivery in accordance with customer expectations)
- Analyze Data, identify trends and define timely improvement and correction mechanisms
- Definition and management of appointment dates related to the service contract
- Control and Reporting of (commitment dates) of the services provided, thus ensuring the quality of service delivery, in accordance with agreed commitment dates
- Your Profile
- Knowledge of Power BI (for reporting)
- Knowledge of technical solutions and their implementation
- Cloud Basics | Network Security | Database | DR | Storage | Backups
- Knowledge of Technical Coordination of Projects
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