Eats Coe Specialist I
2 semanas atrás
About the Role
At Uber, we believe that providing the highest quality support is a core feature of our product experience. Customer Support Specialists are empathetic and skilful communicators who resolve issues and answer questions for our valued customers. They are always looking for unique and exciting ways to help others, solve problems, and improve future experiences. Customer Support Specialists make magic, turning unhappy users into our most passionate evangelists
What You'll Do
Investigate case details to determine the root cause of issues
Communicate quickly and effectively to internal and external stakeholders
Triage and escalate urgent issues in order to drive them to resolution
Complete thorough documentation and notation on customer contacts and trends
Provide feedback to leadership and program teams regarding processes and trends
What You'll Need
Ability to work weekends, holidays, and outside a standard 8 to 5 shift
Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
Strong written and verbal communication skills - You are an effective communicator and listener, and you adapt easily to varied communication methods
Collaboration - You value teamwork and contribute to a synergistic work environment where people learn from one another
Strategic problem solving - You can leverage multiple resources to inform and support critical decisions
Excellent organisation - You effectively prioritise work to target the highest-impact issues first
Optimism - You are motivated by a challenge, and you approach problems with a positive attitude
Ability to remain calm under pressure — You troubleshoot problems and find speedy resolutions in high-pressure, time-sensitive situations
Desire to learn - You're a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback
High flexibility - When the only constant is change, you're ready to roll with the punches
Bonus Points
Bachelor's Degree in Business, Communications, English, or Journalism
Support experience in a high-volume environment, such as service industries, retail, or hospitality
Crisis counseling experience
At Uber, we reimagine the way the world moves for the better.
The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on.
We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
Uber is proud to be an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber's cultural identity.
Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office.
For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time.
Please speak with your recruiter to better understand in-office expectations for this role.-
Coe Specialist I for UBER Eats
2 semanas atrás
Lisboa, Lisboa, Portugal Uber Tempo inteiroAbout the Role:What You'll Do: Be a passionate advocate for users while answering any questions that come your way. Show compassion to frustrated users while solving problems and addressing unsatisfactory experiences. Build loyalty among new users and get our early adopters to fall in love with Uber all over again. Triage issues and escalate them when...
-
Coe Specialist I for UBER Eats
2 semanas atrás
Lisboa, Lisboa, Portugal Uber Tempo inteiroAbout the RoleWhat You'll Do Be a passionate advocate for users while answering any questions that come your way Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences Build loyalty among new users and get our early adopters to fall in love with Uber all over again Triage issues and escalate them when necessaryWhat...
-
Group Oracle Cloud Erp Coe Senior Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Verisure Tempo inteiroVerisure is seeking an experienced, talented, innovative,- on and passionate Group Oracle Cloud ERP CoE Senior Specialist with the capacity to play a managerial role in our development of a Group ERP Center of Excellence Team, with colleagues in Madrid, Sweden & Lisbon. The role will report to the Group ERP GPO and will be based in Madrid. Extensive internal...
-
Accounting Specialist Coe
2 semanas atrás
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteirocol-wideJob Description:FunçãoParticipar no desenvolvimento do novo Centro de Excelência Financeira (COE) em Portugal para mutualizar a eficiência global dos processos financeirosGarantir o cumprimento das atividades diárias dos processos contabilísticos, respeitando prazos e normas locais e do grupo, garantindo a qualidade dos mesmos e satisfação...
-
Accounting Specialist Coe
2 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroO que procura nos candidatosLicenciatura em Contabilidade/Finanças/Gestão/EconomiaFluente em inglêsBoas capacidades de comunicaçãoResponsabilidade, dinamismo, autenticidadeSentido cooperativoProatividade e capacidade de concretizaçãoMelhoria contínua, sentido clientePlaneamento e organizaçãoGosto por atividade física e/ou desportoQue funções...
-
Accounting Specialist COE
2 semanas atrás
Lisboa, Lisboa, Portugal Decathlon Tempo inteiroO que procura nos candidatos Licenciatura em Contabilidade/Finanças/Gestão/Economia Fluente em inglês Boas capacidades de comunicação Responsabilidade, dinamismo, autenticidade Sentido cooperativo Proatividade e capacidade de concretização Melhoria contínua, sentido cliente Planeamento e organização Gosto por atividade física e/ou desporto Que...
-
Accounting Specialist COE
2 semanas atrás
Lisboa, Lisboa, Portugal Decathlon Tempo inteiroFunção Participar no desenvolvimento do novo Centro de Excelência Financeira (COE) em Portugal para mutualizar a eficiência global dos processos financeiros Garantir o cumprimento das atividades diárias dos processos contabilísticos, respeitando prazos e normas locais e do grupo, garantindo a qualidade dos mesmos e satisfação dos parceiros. ...
-
Coe Specialist I
2 semanas atrás
Lisboa, Lisboa, Portugal Uber Tempo inteiroAbout the roleWhat You'll Do Be a passionate advocate for riders and drivers while answering any questions that come your way Create loyalty among new users and get our early adopters to fall in love with Uber all over again Triage issues and escalate them when necessaryWhat You'll Need Fluent in portuguese (mandatory) Good knowledge of English (written and...
-
Estamos contratando um Sales Specialist em Lisboa
2 meses atrás
Lisboa, Lisboa, Portugal EatTasty Tempo inteiroCargo: Sales SpecialistEmpresa: Eat TastyLocalização: Lisboa, PortugalTipo de Emprego: A DefinirResponsabilidades:Desenvolver e implementar estratégias de vendas para impulsionar o crescimento.Identificar oportunidades de negócios e expandir a base de clientes.Gerenciar o ciclo completo de vendas, desde a prospecção até o fechamento.Garantir um...
-
Estamos contratando um Sales Specialist em Lisboa
4 semanas atrás
Lisboa, Lisboa, Portugal EatTasty Tempo inteiroCargo: Sales SpecialistEmpresa: Eat TastyLocalização: Lisboa, PortugalTipo de Emprego: A DefinirResponsabilidades:Desenvolver e implementar estratégias de vendas para impulsionar o crescimento.Identificar oportunidades de negócios e expandir a base de clientes.Gerenciar o ciclo completo de vendas, desde a prospecção até o fechamento.Garantir um...
-
Lisboa, Lisboa, Portugal Securitas Direct Portugal, Lda. Tempo inteiroLocation: this role can be based at our Lisbon (Alges) or Madrid (Pozuelo) office with hybrid work optionsVerisure is seeking an experienced, talented, innovative, hands-on and passionate Group Oracle Cloud ERP CoE Senior Specialist with the capacity to play a managerial role in our development of a Group ERP Center of Excellence Team, with colleagues in...
-
Learning Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal GIGROUP Tempo inteiroWe are recruiting a Learning Specialist for one of our clients in Lisbon, fluent in both Portuguese and English.Responsibilities: Define learning and curriculum strategy for the business and ensure alignment with business strategy and needs and the global learning ecosystem Develops and implements learning assets and programs designed to build the future...
-
Learning Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal GIGROUP Tempo inteiroWe are recruiting a Learning Specialist for one of our clients in Lisbon, fluent in both Portuguese and English for a temporary contract to cover a maternity leave).Responsibilities: Define learning and curriculum strategy for the business and ensure alignment with business strategy and needs and the global learning ecosystem Develops and implements learning...
-
Social Media Coe Specialist I
2 semanas atrás
Lisboa, Lisboa, Portugal Uber Tempo inteiroAbout the Role:At Uber, providing outstanding support that establishes trust for users is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way.Community Support Representatives (CSR) are all about helping and educating all our users. We help...
-
Coe Specialist I for UBER Rides
2 semanas atrás
Lisboa, Lisboa, Portugal Uber Tempo inteiroAbout the Role:What You'll Do: Be a passionate advocate for users while answering any questions that come your way. Show compassion to frustrated users while solving problems and addressing unsatisfactory experiences. Build loyalty among new users and get our early adopters to fall in love with Uber all over again. Triage issues and escalate them when...
-
Renewals Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Enghouse Tempo inteiroUnisciti al nostro dinamico team come Re**newals Account Specialist nel soleggiato Portogallo****Chi siamo**:In Enghouse Interactive (EI), una consociata di Enghouse Systems Limited (TSX: ENGH), stiamo rivoluzionando il mondo delle soluzioni video, dei servizi e del software per Contact Center. Con oltre 35 anni di esperienza, siamo diventati leader globale...
-
Learning Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Kelly Services-Portugal Tempo inteiroPublicado 18Mar2024SalárioLocalização LisboaCategoria Temporário/ContratoSector Recursos HumanosReferência BBBH663863DescriçãoJob Location:LisbonWorkplace: HybridWe are recruiting a Learning Specialist (f/m/d) for a temporary replacement position.Benefits: Employment contract with Kelly Services; Base salary + Meal allowance; Integration into a...
-
Marketing Automation Specialist Marketing Team
2 semanas atrás
Lisboa, Lisboa, Portugal Fujitsu Tempo inteiroMarketing CoEMarketing Automation SpecialistAre you willing to be a driver for RoI (Return on Investment) increase? For you, the customer experience is critical for best-in-class Marketing Campaigns? Are you ready to work with Global and Regional Marketing teams to deliver projects related with Marketing Campaigns? Are you passionate about optimization and...
-
Procure To Pay Associate Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Organon Tempo inteiroJob Description The Position: The Associate Specialist will work with a team of around 4 0 professional StS colleagues in the Center delivering and managing end to end StS processes. The Associate Specialist will be expected to work in a selection of the StS process areas from Purchase Order Management, Invoice Processing, Settlements, & Employee Expense...
-
Group Oracle Cloud ERP Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Securitas Direct Tempo inteiroVerisure is seeking an experienced, talented, innovative, hands-on and passionate Group Oracle Cloud ERP CoE Specialist with the capacity to play a managerial role in our development of a Group ERP Center of Excellence Team, with colleagues in Madrid, Sweden & Lisbon. The role will report to the Group ERP GPO and will be based in Lisbon. Extensive internal...