Senior Customer Support Agent

2 semanas atrás

Lisboa, Lisboa, Portugal JUJUR Tempo inteiro

Position:
Turkish Senior Customer Support Agent

Location:
Lisbon, Portugal

Employment type:
Full-time

Remuneration:
Base salary

DUTIES AND RESPONSIBILITIES:

  • Ensure customer satisfaction and provide professional customer support
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
  • Identify the issue the client is facing, troubleshoot and provide the solution
  • Able to identify when the issue should be reassigned to another department or more senior representative
  • Collaborate with other specialists to solve or properly close help tickets
  • Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
  • Maintain and update all jobrelated administrative forms.

REQUIREMENTS:

  • Native/fluent in Turkish, both oral and written. Fluent in English (at least B2 level)
  • 1 year of previous experience in Customer Support from a contact centre is necessary
  • Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
  • A resourceful and stressresilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision and promptly
  • Ability to work independently, while being a team player at the same time
  • Ability to cover shift rotation
  • Eligible to work in the EU
  • Experience in digital marketing will be an advantage but is not required.

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Relocation support.

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