Italian Customer Support Representative

1 semana atrás


Lisboa, Lisboa, Portugal Work International Tempo inteiro
Italian Customer Support Representative - Lisbon, Portugal

Are you the one that we are looking for?

We usually respond within a day

Travel to sunny Lisbon and work with the world's most famous brands

How would you feel if your office was just a breath away from beaches with crystal-clear waters? Does 300 days of sunshine – along with flavorful Portuguese cuisine – sound like an option you'd like to explore?
Lisbon is a vibrant and charismatic city, and one of the finest capital cities in Europe.

The city boasts a glorious climate, lively nightlife, historic monuments, and a range of activities that will entertain visitors of all ages and dispositions.

There is a lot to see and do - come and join our ever-growing Customer Care team in Lisbon

Our client


Our client is a global leader in outsourcing, providingcustomer acquisition management, customer care, technical support, debt collection, and social media services.

Theyoperate in 88 countries, serving 170 markets, and have employees worldwide. You will be part of an extremely driven team in awesome Portugal

Job Description


As a Customer Support Agent, your role is, together with your team, to handle customer issues in a friendly, effective and professional manner via e-mail, chat, and phone.


  • Be creative, friendly, and solutionoriented with customers and colleagues.
  • Understand the need to meet expectations, rise above them, and go that extra mile for customers.
  • Show a flexible approach to working in a changing and fastgrowing environment.
  • Work with some of the world's most respected brands.
Requirements

  • Being fluent (C2 level) in the Italian language
  • Good knowledge of English (B1-B2 level) required
  • Good analytic skills and logical thinking
  • Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform
  • Ability to multitask and work under pressure
  • EU citizenship or work permit for Portugal
What you are offered

  • Complete relocation package that includes: refunded airline ticket + free accommodation in their company apartmentthroughout the employment
  • Fixed monthly salary + bonus
  • A contract focused on a longterm relationship
  • Private Health Insurance
  • Professional growth &development opportunities
  • Special HR team organizing events, sports tournaments, parties & trips
  • Free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, Bank account, etc
Benefits of Portugal


Living in Portugal offers many advantages: a warm climate, the Atlantic ocean, mountains nearby, a low crime rate, and a relatively low cost of living.

Medicine and education are well developed here, and residents are offered tax exemptions.
As most Portuguese peoplespeak English, one does not need to be fluent inPortuguese to live there.

Employers must alsopay employees a meal allowance for each workday. Our client pays itthrough a specialcard or ticket which makesthe meal allowance tax-free.

Italian Customer Support Representative - Lisbon, Portugal

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