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Keepbiz Customer Support Representative
2 semanas atrás
Procuramos um Representante de Atendimento ao Cliente (Keepbiz Customer Support Representative) para o nosso departamento de Atendimento ao Cliente que forneça conselhos, escuta e soluções para os nossos Clientes.
As nossas equipas de atendimento ao Cliente são essenciais para garantir um serviço que atendas aos nossos requisitos de qualidade.
As nossas equipas de atendimento ao Cliente estão divididas em seis áreas, Cloud, Web, Telecom, Keepbiz, Serviços profissionais em Cloud e Projetos transversais.
Juntar-se-á a uma equipa experiente de Suporte de 1a linha, responsável por fornecer suporte aos nossos Clientes de diferentes países.
#Missões
Ligado ao atendimento ao Cliente, terá os seguintes desafios:
- Manter os Clientes atualizados sobre a evolução de uma investigação e a sua resolução.
- Fornecendo serviço de suporte pósvenda;
- Participar na definição de ações de fidelidade e missões;
- Compreender, integrar e desenvolver um argumentos para promover a imagem da marca OVHcloud para futuros Clientes;
- Criar uma imagem da OVHcloud como empresa com forte experiência e excelente suporte ao Cliente.
#Perfile
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O português e inglês fluente são essenciais. Um terceiro idioma (francês, espanhol, italiano ou alemão) é obrigatório.
:
- Ótimas capacidades de comunicação;
- Capacidade de gerir prioridades;
- Forte foco no atendimento ao Cliente;
- Com ótimo sentido de ajuda, quer ter um impacto positivos nos seus contatos internos e/ou externos.
- Está aberto ao mundo e trabalhar num contexto internacional é importante para si.
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