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Italian Speaking Technical Support Representative

3 meses atrás

Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Are you proficient in Italian and passionate about assisting customers with technical issues? We're seeking an Italian-Speaking Technical Support Representative to join our team in Lisbon. Technical expertise is essential for this role, and for candidates relocating, we offer a comprehensive relocation package covering flight tickets to Lisbon and accommodation. Enjoy competitive pay, health and life insurance, career growth opportunities, and more.

About Our Company:

Based in the vibrant city of Lisbon, we're a leading tech company committed to providing exceptional technical support to our customers. Our team values collaboration, innovation, and a customer-centric approach to problem-solving. Join us and become part of a dynamic work environment where your skills and contributions are valued.

Role Description:

As an Italian-Speaking Technical Support Representative, you'll play a pivotal role in delivering high-quality technical assistance to our Italian-speaking customers. Your responsibilities will include:

  • Providing timely and effective technical support to customers via phone, email, or chat channels.
  • Troubleshooting software and hardware issues and providing solutions in a clear and concise manner.
  • Collaborating with internal teams to escalate complex technical issues and ensure timely resolution.
  • Documenting customer interactions and technical solutions in our CRM system for future reference.
  • Conducting product demonstrations and training sessions for customers on new features and functionalities.
  • Contributing to the development of support documentation and knowledge base articles to assist customers in resolving common technical issues independently.

Requirements:

  • Fluency in Italian, with excellent verbal and written communication skills.
  • Technical experience and proficiency in troubleshooting software and hardware issues.
  • Strong problem-solving skills and the ability to think analytically under pressure.
  • Previous experience in technical support or a related field is required.
  • Familiarity with CRM systems and ticketing tools is advantageous.

Benefits:

  • Competitive Salary: Receive a competitive compensation package that reflects your skills and experience.
  • Relocation Package: For candidates relocating from abroad, we provide assistance with flight tickets and accommodation.
  • Health and Life Insurance: Access comprehensive coverage for your well-being and peace of mind.
  • Career Growth Opportunities: Take advantage of opportunities for professional development and advancement within our organization.
  • Vibrant Work Culture: Join a diverse and inclusive team that values collaboration, innovation, and continuous learning.

Join Us:

If you're fluent in Italian and have a passion for providing technical support, we want to hear from you Apply now to join our team in Lisbon as an Italian-Speaking Technical Support Representative and help us deliver exceptional customer experience