Italian Speaking Customer Support
8 meses atrás
**Job Title: Italian-Speaking Customer Support Representative**
**Location: Lisbon, Portugal**
Are you fluent in Italian and passionate about providing exceptional customer support? Join our dynamic team in the vibrant city of Lisbon, Portugal, and contribute to creating positive customer experiences
**Position Overview**:
We are currently seeking a motivated and enthusiastic Italian-speaking Customer Support Representative to join our expanding team in Lisbon. As a Customer Support Representative, you will play a key role in assisting our Italian-speaking customers with inquiries, troubleshooting issues, and ensuring a seamless overall experience.
**Responsibilities**:
- Address and resolve customer inquiries, concerns, and issues in a timely and professional manner.
- Collaborate with cross-functional teams to escalate and resolve complex cases.
- Maintain accurate records of customer interactions and transactions.
- Stay updated on product/service knowledge to effectively assist customers.
- Contribute to continuous improvement by providing feedback on processes and suggesting enhancements.
**Qualifications**:
- Fluency in Italian (both written and spoken) is mandatory.
- Excellent communication and interpersonal skills.
- Previous experience in customer support or a related field is a plus.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and adapt to changes.
- Tech-savvy with the ability to learn new systems quickly.
**What We Offer**:
- Competitive salary and performance-based bonuses.
- Training and development opportunities to enhance your skills.
- A collaborative and supportive work environment.
- Health and wellness benefits.
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