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.Are you tech-savvy and possess excellent communication skills, along with a strong service-oriented mindset? Are you eager to learn, and "technical troubleshooting" is not foreign to you? The world's largest and most renowned search engine is in need of technical support, presenting you with the opportunity to steer your life in a new direction We are currently seeking Italian-speaking technical support professionals. Seize this chance to combine professional growth in technical customer support with the fantastic opportunity to gain international experience in the vibrant capital of Portugal - Lisbon About the Company: Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide Regarding your field of responsibilities: Italian-language inbound customer support via phone, chat, and email Responding to customer inquiries and documenting relevant case information Assisting with pre-sales, general inquiries, and technical support issues Appropriately addressing customer escalations and accurately documenting the process Collaborating with other technicians to resolve or properly close tickets Maintaining the internal ticketing system in English As a representative of the company, you will uphold the company's values and contribute to maintaining a positive brand reputation. Our Offer: Our partner provides you with a tailored "all-inclusive package," which includes an ambitious and innovative work environment, complete relocation support, and comprehensive assistance with all bureaucratic matters
