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Customer Support Representative

2 meses atrás

Lisboa, Portugal Careerxtra Tempo inteiro

Position: Customer Support Representative (Italian Speakers)

Location: Lisbon, Portugal

Employment Type: Full-time

Remuneration: Competitive base salary + benefits

We are looking for a customer-focused and problem-solving Customer Support Representative fluent in Italian to join our team in Lisbon. You will be responsible for assisting Italian-speaking clients, resolving inquiries, and providing high-quality support. If you are passionate about customer service and enjoy helping people, this role is perfect for you

Key Responsibilities

Respond to customer inquiries via phone, email, and live chat, ensuring prompt and professional service.
Troubleshoot and resolve customer issues related to product usage, account setup, and general support needs.
Maintain up-to-date knowledge of our products and services to provide effective assistance.
Log and document customer interactions and issues using CRM software.
Collaborate with internal teams to escalate and resolve complex issues when necessary.
Contribute to continuous improvement of customer service processes.
Ensure all customer interactions align with company policies and maintain high satisfaction levels.
What We're Looking For

Fluent in Italian (both spoken and written).
Good command of English (minimum B2 level).
Previous experience in customer support or a related field is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities with a customer-oriented mindset.
Ability to multitask and prioritize in a fast-paced work environment.
Familiarity with CRM systems or other support tools is a plus.
A team player with a strong work ethic and attention to detail.
Benefits

Competitive Salary: Base salary with benefits based on experience and performance.
Positive Work Environment: Join an international team with a supportive and collaborative atmosphere.
Career Growth: Opportunities for professional development and career advancement.
Training and Support: Access to resources and tools to help you excel in your role.
Balanced Work Schedule: Full-time role with a structured work schedule.

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