Travel Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Spot Group Tempo inteiro

Requirements:

  • Communicate in English and Finnish over the telephone
  • Customer consultation concerning program benefits and Cruise / Travel inquires
  • Sell cruise and landbased travel products
  • Provide excellent customer service
  • Manage member information accurately in the company database
  • Work diligently to meet monthly key performance indicator goals
  • Handle all inbound calls within the agreed service levels.
  • Meet & exceed all conversion/margin/volume targets for cruise.
  • Achieve productive time target by working effectively.
  • Proper documentation of all actions in the required systems.
  • Identify the best margin opportunities on all calls, focusing on upgrade opportunities and selection of the most profitable sailings/suppliers.
  • Maximize all opportunities by booking travel add on products with every reservation.
  • Work closely with your supervisor/TL, finding ideas to increase overall margin/reservations.
  • Provide customer service to existing bookings, changes, questions, cancellations, admin.
  • Creating, tracking & following up on all leads.
  • Actively outcall to all previously purchased package holder to redeem their packages.
  • Ensure that bookings are completely in an accurate manner to eliminate any errors.

Qualifications/Requirements of the Position:

  • Highly proficient in Finnish and English, both spoken and written
  • Previous experience in a call center environment and in the travel industry highly preferred
  • Passionate for travel
  • Knowledge of travel industry
  • Computer literate
  • Flexibility with schedules
  • To be flexible with working hours to ensure service levels are met.
  • To be responsible & accountable for all.
  • Create an exciting & highly competitive team environment that is driven by high achievement.

Tipo de oferta:
Período Integral, Integral/Full-time

Salário: 1.200,00€ ,00€ por mês

Benefícios:

  • Cartão/Ticket refeição
  • Trabalho remoto

Horário de trabalho:

  • Turno de 8 horas

Requisito de idioma flexível:

  • Português Não Necessário

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