French-Speaking Technical Support Representative

1 semana atrás

Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Company: Leading Technology Company
Location: Lisbon, Portugal
Model of Work: Hybrid (On-site and Remote)

Overview:

We are looking for a dedicated and customer-focused French-Speaking Technical Support Representative to join our team in Lisbon. This hybrid position offers the perfect balance of working from home and being on-site. As a Technical Support Representative, you will provide exceptional support to our French-speaking customers, helping to resolve technical issues and ensuring a high level of customer satisfaction. This role is ideal for someone with a passion for technology and a commitment to providing excellent customer service.

Responsibilities:
  • Customer Support: Provide first-line technical assistance to French-speaking customers via phone, email, and chat. Respond promptly to customer inquiries and deliver a positive customer experience.
  • Issue Resolution: Diagnose and troubleshoot technical issues, guiding customers through step-by-step solutions. Ensure issues are resolved efficiently and escalate complex problems to higher-level support teams as needed.
  • Documentation: Maintain accurate records of customer interactions and technical issues in our CRM system. Ensure all information is logged comprehensively to facilitate smooth follow-ups and analytics.
  • Collaboration: Work closely with other support teams and escalate issues when necessary to ensure timely resolution. Coordinate with different departments to resolve customer queries and enhance the customer experience.
  • Feedback: Gather customer feedback and relay it to the relevant departments to improve our products and services. Participate in team meetings and provide insights for service improvement.
  • Training: Continuously update your technical knowledge and skills through company-provided training sessions. Stay informed about new products, services, and technologies to provide accurate information to customers.
  • Support Excellence: Strive to meet or exceed key performance indicators (KPIs) and service level agreements (SLAs). Aim for high customer satisfaction scores and low resolution times.
Requirements:
  • Language Skills: Native-level proficiency in French and at least B2 level proficiency in English. Excellent verbal and written communication skills in both languages.
  • Citizenship: Must have EU citizenship or a Portuguese residence card.
  • Experience: Prior experience in technical support or customer service is preferred but not mandatory. Comprehensive training will be provided to candidates with the right attitude and aptitude.
  • Technical Aptitude: Basic understanding of technology and a willingness to learn new systems and tools. Ability to quickly grasp new technical concepts.
  • Communication Skills: Strong communication skills to effectively interact with customers and team members. Ability to explain technical issues in a clear and simple manner.
  • Problem-Solving: Strong analytical and problem-solving abilities. Ability to troubleshoot and resolve issues efficiently and independently.
  • Adaptability: Ability to work in a hybrid model, balancing remote and on-site work as required. Flexibility to adapt to changing work environments and schedules.
  • Customer Focus: High customer and service orientation with a proactive approach to solving customer issues. Ability to empathize with customers and ensure their needs are met.
Benefits:
  • Competitive Salary: Attractive compensation package with regular performance reviews.
  • Performance Bonus: Additional bonuses based on performance. Rewarding your dedication and results.
  • Meal Allowance: Daily meal allowance to support your nutritional needs during working hours.
  • Transport Allowance: Assistance with transportation costs, making your commute more convenient.
  • Health Insurance: Comprehensive health insurance coverage to ensure your well-being.
  • Relocation Package: Financial assistance for candidates relocating from abroad, including up to 400 EUR for flight and support in finding accommodation.
  • Professional Development: Opportunities for continuous learning and professional growth. Access to training programs and career advancement prospects.
  • Work-Life Balance: Enjoy the flexibility of a hybrid work model and a supportive work environment that values your work-life balance.
How to Apply:

Interested candidates are invited to send their resume in English to with the subject line "French-Speaking Technical Support Representative - Lisbon." Please include a cover letter explaining your interest in the position and how your skills and experience align with our requirements.

Join us in the vibrant city of Lisbon and be a part of a dynamic team where your contributions are valued, and your professional growth is encouraged. Experience the culture, beauty, and lifestyle of Lisbon while advancing your career in a supportive and innovative environment. Dont miss out on this exciting opportunity to work in one of Europes most beautiful cities

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