Customer Support Manager

2 semanas atrás

Lisboa, Lisboa, Portugal Worten - Equipamentos para o Lar, S.A. Tempo inteiro
Customer Support Manager

Worten, marca de retalho de eletrónica da Sonae, somos, no nosso ADN, uma empresa digital, com lojas físicas e um toque humano e líderes de mercado na nossa área de negócio.

Temos como missão levar o melhor da tecnologia (e não só) a todos os consumidores.

Com o maior site de e-commerce do País e mais de 240 lojas em Portugal e Espanha, continuamos sempre próximos dos clientes, disponibilizando preços baixos, atendimento personalizado, variedade de produtos e também de serviços, com vista a corresponder às suas necessidades e expectativas.

Sempre


A Direção de Technical Services eamp; Operations promove a liderança dos serviços de eletrónica, eletrodomésticos e todos os serviços para casa, contribuindo para a fidelização dos clientes e para a diferenciação da proposta de valor da empresa.


Na Worten promovemos uma cultura de inovação, diversidade, partilha, transparência e trabalho em equipa porque acreditamos que desta forma atingimos melhor resultados.

O teu dia-a-dia:

Garantir a coordenação entre equipas internas e fornecedores de serviços externos para a execução dos serviços de reparações e instalações;
Implementação de medidas correctivas conforme necessário para o atendimento ou excesso de padrões de serviço, com base em indicadores de desempenho;
Garantir que todas as operações de serviço sejam executadas com o objectivo de maximizar a satisfação do cliente;
Servir como ponto de ligação entre os clientes, as equipas internas e os fornecedores de serviço externos;
Assegurar que todos os serviços de reparações e instalações estejam em conformidade com as políticas internas da empresa;
Promover uma cultura de agilidade e inovação dentro das operações de serviço.

O que procuramos:
Formação Académica Superior em Gestão ou similar;
Experiência profissional em funções similares (preferencialmente);
Conhecimentos de Microsoft Office;
Boa capacidade comunicativa, de apresentação e de análise e interpretação de dados;
Orientação para o cliente e boa capacidade de organização e planeamento;
Autonomia e espírito crítico.

O que oferecemos:
Modelo de Trabalho Híbrido (regime atual em vigor de 2 dias presencial e 3 dias remoto).
Shuttle até à sede com vários locais de recolha na Grande Lisboa.

Práticas de Work Life Balance, nomeadamente 2 dias de férias extra, incentivo aos estudos através da possibilidade de atribuição de bolsas, flexibilidade de horário dependendo da função, entre outras.

Práticas de Diversidade e Inclusão.
Oportunidades de crescimento através de Formação inicial e contínua adequada às tuas necessidades e objetivos.
Vantagens todo o ano em diversas áreas e parceiros.

Sabe mais na área de benefícios e vantagens.

Onde estamos:
Presentes em várias localizações e com sede no edifício World Trade Center.

Sabe mais na área onde estamos.

Direto ao que interessa? Candidata-te já

Direto ao que interessa? Candidata-te já

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