Technical Sales Specialist – French

1 semana atrás


Lisboa, Lisboa, Portugal Bespoke Recruitment Ltd Tempo inteiro

TECHNICAL SALES SPECIALIST – FRENCHLocation:
PortugalContract: REMOTE Fixed Term Contract for 6 monthsSalary: €1024 base salary + €225 bonus

Meal Allowance:
€7/working daySchedule: Monday till Saturday (including bank holidays)08:00 AM to 07:00 PM (Rotational shifts)2 days off: Sunday + 1 day rotational

Job Responsibilities:

Customer Interaction:
Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.

Customer Satisfaction:
Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.

Customer Service:
Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds

Sales Support:
Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction

Sales Goals:
Achieve sales goals set on a quarterly basis while providing an excellent customer experience

Order Management:
Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products

Requirements:


Fluent, verbal and written in French & English;Excellent communication skills;Customer orientation and ability to adapt/respond to different types of characters.


EU Passport or Work PermitRequired language:
French#J-18808-Ljbffr

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