Customer Support Advisor

2 semanas atrás

Lisboa, Lisboa, Portugal Otonomee Tempo inteiro

Your mission:

We are looking for a Customer Support Advisor to join the team in Ireland.

Salary
The salary for this role is 30,000 euros.

Schedule
This is a full-time, work-from-home position based in Ireland. The only commute you will need to worry about is getting to your home desk.

This is an exciting opportunity for an experienced Customer Support Agent with a customer-centric approach.

What you'll be doing

  • Customer Support:
  • Resolve customer issues related to purchase, orders Resolve customer issues related to purchase, orders, shipping, and warranty with precision.
  • Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer stepbystep guidance and solutions to satisfy questions or remedy issues
  • Customer Interaction:
  • Deliver premium customer service through both chat and phone channels.
  • Respond to inquiries, troubleshoot problems, and provide information with a focus on exceeding customer expectations.
  • Exceptional verbal and written communication skills. Ability to articulate information clearly and concisely.
  • Proactive Problem-Solving:
  • Anticipate and address potential issues, preventing disruptions before they impact the customer experience.
  • Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives.
  • Product Knowledge:
  • Maintain uptodate knowledge of our products and services to effectively assist customers.
  • Contribute to the creation and updating of knowledge base articles for internal and customer reference.
  • Empathy and Communication:
  • Demonstrate empathy and active listening skills during customer interactions.
  • Communicate complex concepts in a clear and understandable manner.
  • Quality Assurance:
  • Adhere to established quality standards in all customer interactions.
  • Participate in regular training sessions to stay abreast of industry developments and enhance skill sets.

The recruitment process
There are 3 stages in the recruitment process.

  • 30 min Teams interview with the Recruitment Team
  • Language test if applicable to the role
  • 45 min Teams interview with the Hiring Team

Your profile:

  • Have a growth, curious mindset and ability to adapt to changing policies and guidelines.
  • Ability to work independently and collaboratively in a fastpaced environment.
  • Proficient in troubleshooting order, shipping, and operational issues.
  • Familiarity with CRM systems and knowledge base tools.
  • Excellent written and verbal communication skills
  • Possess a passion for delivering excellent customer service and a commitment to exceeding customer expectations.
  • Demonstrate ability to handle challenging customer interactions with professionalism

Why us?:

What you get in return

  • Fully Remote work based in Ireland
  • A competitive salary
  • Equipment provided
  • Home office allowance
  • A Buddy on joining
  • Online Gym and Wellbeing Studio.
  • The opportunity for professional growth.
  • Fun company events and team outings.
  • Autonomy and Responsibility

About us:

Otonomee is a purpose-built, fully remote BPO. Otonomee was founded in 2020, to provide a different offering in the BPO industry. By leveraging our remote working model, we provide premium Customer Experience with a high quality, flexible entrepreneurial approach.

Our clients are scaling Brands requiring global support, who share our commitment to great Customer Service by promoting a positive employee experience and a sustainable & equitable future

Otonomee is a Certified BCorporation. We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all.

We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly.

We strive for an inclusive culture where we all can feel respected, valued, and connected - **Together we grow

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