Customer Support Advisor

2 semanas atrás

Lisboa, Lisboa, Portugal Otonomee Tempo inteiro

Your mission:

We are looking for a
Customer Support Advisor to join the team to support our partner, Keary's Motor Group.

The base salary for this position is €13,250. You will receive a 20 EUR a month internet allowance. The meal allowance is 7.63 per day.


This is an exciting opportunity for someone who enjoys multitasking in a fast-paced environment, the autonomy to make decisions and the opportunity to be part of a growing team.

This is a permanent work-from-home role so the only commute you will need to worry about is getting to your home desk

What you'll be doing

  • Liaising with key personnel regarding any potential sale cases.
  • Keeping up to date on all car services/promotions/manufacturer requirements.
  • Identifying and booking any other business opportunities with customers (i.e. warranty checks, recalls etc).
  • Delivering and meeting quality targets across all media channels.
  • Adhering and working towards key KPI's that will be set/agreed as part of your role.
  • Developing collaborative, positive working relationships with customers and internal teams.
  • Ability to remain up to date on all processes and identify areas of improvement.

The recruitment process
Our recruitment process is in 3 stages.

  • 30 min interview over Teams with our Recruiter
  • Language test if applicable to the role
  • 45 min interview over Teams with the Hiring Team

Your profile:

  • 1 year of retail or customer service experience.
  • Ability to support Monday to Friday 09:00 17:30, but open to supporting Saturdays as the team grows.
  • Fluent English in both written and verbal communication with excellent phone etiquette.
  • Ability to take on board new processes and embed a culture of continuous improvement.
  • Ability to switch between different brand processes quickly.
  • Ability to provide clear and concise notes on customer files within the booking system.
  • Demonstrate high levels of initiative with the ability to multitask and be detail oriented in a fastpaced environment.
  • Quick learner with the ability to absorb extensive information on manufacture requirements.

Why us?:

What you get in return

  • Fully Remote work based in Portugal
  • A competitive salary
  • Internet and Meal Allowance
  • Equipment provided
  • Home office allowance
  • A Buddy on joining
  • Online Gym and Wellbeing Studio.
  • The opportunity for professional growth.
  • Fun company events and team outings.
  • Autonomy and Responsibility

About us:


Founded in 2020, Otonomee is one of the world's first purpose built, remote first, outsourcing companies (BPO) who provides partner companies with outsourced sales and customer support solutions.

We design, build and operate outsourced people and technology solutions for growing businesses.

Our solutions help customers protect their brands as they grow their customer base, move into new markets and find efficiencies to support their growth.


We leverage the benefits of a remote first model to attract talent from a wider talent pool and are achieving industry leading retention levels for our partners.

Our service is available 24/7 in all European languages. We currently support partners operations in Ireland, the US, UK and across Europe.

Otonomee is committed to encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all.

We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly.

We strive for an inclusive culture where we all can feel respected, valued, and connected - **Together we grow

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