Community Support Representative

2 semanas atrás

Lisboa, Lisboa, Portugal Uber Tempo inteiro

About the Role
***At Uber, we believe that providing the highest quality support is a core feature of our product experience. Customer Support Specialists are empathetic and skillful communicators who resolve issues and answer questions for our valued customers. They are always looking for unique and exciting ways to help others, solve problems, and improve future experiences. Customer Support Specialists make magic, turning unhappy users into our most passionate evangelists

What You Will Do

  • Investigate case details to determine the root cause of issues
  • Communicate quickly and effectively to internal and external stakeholders
  • Triage and escalate urgent issues in order to drive them to resolution
  • Complete thorough documentation and notation on customer contacts and trends
  • Provide feedback to leadership and program teams regarding processes and trends

What You Will Need

  • Proficiency in French and English is required
  • Ability to work weekends, holidays, and outside a standard 8 to 5 shift


 Customer empathy
  • You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
  • Strong written and verbal communication skills
  • You are an effective communicator and listener, and you adapt easily to varied communication methods


 Collaboration
  • You value teamwork and contribute to a synergistic work environment where people learn from one another


 Strategic problem solving
  • You can leverage multiple resources to inform and support critical decisions


 Excellent organization
  • You optimally prioritize work to target the highestimpact issues first


 Optimism
  • You are motivated by a challenge, and you approach problems with a positive attitude
  • Ability to remain calm under pressure
  • You troubleshoot problems and find speedy resolutions in highpressure, timesensitive situations


 Desire to learn
  • You're a highly motivated selfstarter with an eagerness to learn and grow, and you are receptive to feedback


 High flexibility
  • When the only constant is change, you're ready to roll with the punches
  • Bachelor's Degree in Business, Communications, English, or Journalism is preferred
  • Support experience in a highvolume environment, such as service industries, retail, or hospitality
  • Crisis counseling experience

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