Community Support Specialist for Eats

2 semanas atrás


Lisboa, Lisboa, Portugal Uber Tempo inteiro
About The Role


We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way.

Community Support Representatives are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is always looking for outstanding and exciting ways to resolve problems with outstanding support and outstanding communication, ensuring that problems are resolved promptly while developing credible relationships with our community

What You Will Do

  • Resolve high volume of customer contacts through various support modalities which may include inbound and outbound calls, email, chat, and tickets
  • Investigate case details to resolve root cause of issues
  • Learn and master multiple applications and resources including contact management systems and knowledge bases
  • Communicate quickly and effectively to internal and external stakeholders
  • Triage and escalate urgent issues in order to drive them to resolution
  • Complete thorough documentation and notation on customer contacts and trends
  • Provide feedback to leadership and program teams regarding processes and trends
What You Will Need

  • Proficiency in French and English is required
  • Good knowledge of English (written and spoken)
  • Currently living in Lisbon or willing to move
  • Availability to work in rotating shifts from Monday to Sunday
  • High proficiency using computers (typing, quickly navigating between various tools)
  • Outstanding reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues
  • Passion for helping others and creating support experiences that exceed users' expectations
  • Ability to troubleshoot problems and find speedy resolutions.
  • Skilled at handling multiple issues at once to efficiently tackle a large number of inquiries.
  • Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
  • You're an Uber Advocate — you care deeply about the product and getting others excited to use Uber


We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity.

Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office.

For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time.

Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to

#J-18808-Ljbffr

  • Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About The Role We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Community Support Representatives are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is always...


  • Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About The RoleWe invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Community Support Representatives are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is always...


  • Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the Role:At Uber, we believe that providing the highest quality support is a core feature of our product experience. Customer Support Specialists are empathetic and skilful communicators who resolve issues and answer questions for our valued customers. They are always looking for unique and exciting ways to help others, solve problems, and improve...

  • Community Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Gi Group Tempo inteiro

    Full timeContrato direto com o cliente We are looking for a Community specialist (outreach) fluent in French, English and Portuguese to join one of our clients in Lisbon:Your day to day: Management of social media and eMobility Service Providers (eMSPs) interactions by replying to customers and partners enquiries and comments through their apps Perform...


  • Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiro

    German-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using...


  • Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About The RoleWhat You Will Do Investigate case details to resolve root cause of issues Communicate quickly and effectively to internal and external stakeholders Triage and escalate urgent issues in order to drive them to resolution Complete thorough documentation and notation on customer contacts and trends Provide feedback to leadership and program teams...

  • Community Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Gi Group Spa Tempo inteiro

    We are looking for a Community specialist (outreach) fluent in French, English and Portuguese to join one of our clients in Lisbon:Your day to day:Management of social media and eMobility Service Providers (eMSPs) interactions by replying to customers and partners enquiries and comments through their appsPerform quality and audit checks to existing EV...

  • Community Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal GIGROUP Tempo inteiro

    We are looking for a Community specialist fluent in both French and English to join one of our clients for a backoffice role in Lisbon. Management of social media and eMobility Service Providers (eMSPs) interactions by replying to customers and partners enquiries and comments through their apps Learn and master the company's business model and product in...


  • Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiro

    German-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks: Communicate with customers using...


  • Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the Role:Investigate case details to resolve root cause of issuesCommunicate quickly and effectively to internal and external stakeholdersTriage and intensify urgent issues in order to drive them to resolutionComplete thorough documentation and notation on customer contacts and trendsProvide feedback to leadership and program teams regarding processes...

  • Community Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Gi Group Tempo inteiro

    Full timeContrato direto com o clienteWe are looking for a Community specialist (outreach) fluent in French, English and Portuguese to join one of our clients in Lisbon:Your day to day: Management of social media and eMobility Service Providers (eMSPs) interactions by replying to customers and partners enquiries and comments through their apps Perform...


  • Lisboa, Lisboa, Portugal GIGROUP Tempo inteiro

    The Community Management Specialist will have a key role in managing our community social media operations in Portugal, Spain, France, Belgium, Luxembourg and Poland.She/He will have the opportunity to work with different markets and have a dynamic day-to-day life characterized by a multiplicity of functions of the greatest importance at the HQ level:...


  • Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the Role At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you...


  • Lisboa, Lisboa, Portugal Gigroup Tempo inteiro

    The Community Management Specialist will have a key role in managing our community social media operations in Portugal, Spain, France, Belgium, Luxembourg and Poland.She/He will have the opportunity to work with different markets and have a dynamic day-to-day life characterized by a multiplicity of functions of the greatest importance at the HQ level:...


  • Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the RoleAt Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you...


  • Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About UsAt Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. Our mission is to make transportation as reliable as running water, everywhere, for everyone. We are relentless in our pursuit of a safer, more efficient,...


  • Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the Role***Uber for Business (U4B) is rapidly growing and is positioned to be the next growth engine for Uber.The Community Operations organization at Uber is responsible for delivering outstanding customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that...

  • Community & Support Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Original Games Tempo inteiro

    Original Games is a global team of developers, artists, marketers, thinkers & doers. We're building the most relaxing and rewarding casual mobile games, with universal appeal and deep player engagement as our cornerstones.We strive to work in small, flexible teams with everyone contributing to create a unique experience. As the Lead, you will play a pivotal...


  • Lisboa, Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    About the Role At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you...


  • Lisboa, Lisboa, Portugal Powerdot Tempo inteiro

    Community Management Specialist (French speaker) - Based in LisbonPowerdot started with the vision that charging your car should be as easy as charging your smartphone. And so for that to happen, chargers need to be available where people naturally spend their days. To bring this vision to life and accelerate it as fast as possible, we have recently secured...