Eats Community Support Representative

2 semanas atrás

Lisboa, Lisboa, Portugal Uber Tempo inteiro

About the Role:

At Uber, we believe that providing the highest quality support is a core feature of our product experience. Customer Support Specialists are empathetic and skilful communicators who resolve issues and answer questions for our valued customers. They are always looking for unique and exciting ways to help others, solve problems, and improve future experiences. Customer Support Specialists make magic, turning unhappy users into our most passionate evangelists

What You'll Do:

Investigate case details to determine the root cause of issues

Communicate quickly and effectively to internal and external stakeholders

Triage and escalate urgent issues in order to drive them to resolution

Complete thorough documentation and notation on customer contacts and trends

Provide feedback to leadership and program teams regarding processes and trends

What You'll Need:

Ability to work weekends, holidays, and outside a standard 8 to 5 shift

Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways

Strong written and verbal communication skills - You are an effective communicator and listener, and you adapt easily to varied communication methods

Collaboration - You value teamwork and contribute to a synergistic work environment where people learn from one another

Strategic problem solving - You can leverage multiple resources to inform and support critical decisions

Excellent organisation - You effectively prioritise work to target the highest-impact issues first

Optimism - You are motivated by a challenge, and you approach problems with a positive attitude

Ability to remain calm under pressure — You troubleshoot problems and find speedy resolutions in high-pressure, time-sensitive situations

Desire to learn - You're a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback

High flexibility - When the only constant is change, you're ready to roll with the punches

Bonus Points:

Bachelor's Degree in Business, Communications, English, or Journalism

Support experience in a high-volume environment, such as service industries, retail, or hospitality

Crisis counseling experience

Uber is proud to be an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity.

Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office.

For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time.

Please speak with your recruiter to better understand in-office expectations for this role.

  • Community Support Specialist For Eats

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About The Role We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Community Support Representatives are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is always...

  • Community Support Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the Role***Uber for Business (U4B) is rapidly growing and is positioned to be the next growth engine for Uber.The Community Operations organization at Uber is responsible for delivering outstanding customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that...

  • Community Support Specialist For Eats

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About The RoleWe invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Community Support Representatives are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is always...

  • Community Support Specialist for Eats

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About The RoleWe invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Community Support Representatives are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is always...

  • Sales Development Representative, UBER Eats

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the Role:As a Sales Development Representative at Uber Eats in Portugal, your main goal would be to sign up new restaurants to the Uber Eats platform in various geographic locations across the country. This would involve building and maintaining relationships with restaurant owners and managers, and pitching the benefits of partnering with Uber...

  • Eats Community Support Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the Role:Investigate case details to resolve root cause of issuesCommunicate quickly and effectively to internal and external stakeholdersTriage and intensify urgent issues in order to drive them to resolutionComplete thorough documentation and notation on customer contacts and trendsProvide feedback to leadership and program teams regarding processes...

  • Outbound Sales Representative, UBER Eats Portugal

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About UsAt Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. Our mission is to make transportation as reliable as running water, everywhere, for everyone. We are relentless in our pursuit of a safer, more efficient,...

  • Outbound Sales Representative, Eats Portugal

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About UsAt Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. Our mission is to make transportation as reliable as running water, everywhere, for everyone. We are relentless in our pursuit of a safer, more efficient,...

  • Customer Support Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the RoleThe Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other...

  • Community Support Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the Role***At Uber, we believe that providing the highest quality support is a core feature of our product experience. Customer Support Specialists are empathetic and skillful communicators who resolve issues and answer questions for our valued customers. They are always looking for unique and exciting ways to help others, solve problems, and improve...

  • Community Support Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the role:At Uber, we believe that providing the highest quality support is a core feature of our product experience.Customer Support Specialists are empathetic and resourceful communicators who resolve issues and answer questions for our valued customers.They are always looking for unique and exciting ways to help others, solve problems, and improve...

  • Community Support Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the Role:At Uber, providing outstanding support that establishes trust for users is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way.At the Super Rider LOB, you'll be working on the Beyond Support scope, helping Riders to improve their...

  • Community Support Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    About the Role At Uber, providing outstanding support that establishes trust for users is a core feature of our product experience. We invest in it and believe in providing the highest quality service completed in the most compelling, most efficient way. In the French Driver LOB, you'll be helping Drivers to improve their experience through messaging and...

  • Community Support Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the RoleAt Uber, providing outstanding support that establishes trust for users is a core feature of our product experience. We invest in it and believe in providing the highest quality service completed in the most compelling, most efficient way.What You'll Do Connect what users are asking for with answers to their true issues Investigate case details...

  • Community Support Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the RoleAt Uber, we believe that providing the highest quality support is a core feature of our product experience. Customer Support Specialists are empathetic and skilful communicators who resolve issues and answer questions for our valued customers. They are always looking for unique and exciting ways to help others, solve problems, and improve...

  • Territory Account Manager, Eats Portugal

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the Role At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you...

  • Community Support Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the RoleAt Uber, providing outstanding support that establishes trust for users is a core feature of our product experience. We invest in it and believe in providing the highest quality service completed in the most compelling, most efficient way.In the French Driver LOB, you'll be helping Drivers to improve their experience through messaging and...

  • Community Support Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the role:What You Will Do: Be a passionate advocate for users while answering any questions that come your way Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences Build loyalty among new users and get our early adopters to fall in love with Uber all over again Triage issues and escalate them when...

  • Community Support Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the RoleAt Uber, providing outstanding support that establishes trust for users is a core feature of our product experience. We invest in it and believe in providing the highest quality service completed in the most compelling, most efficient way.In the French Driver LOB, you'll be helping Drivers to improve their experience through messaging and...

  • Community Support Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the Role:What You'll Do: Be a passionate advocate for users while answering any questions that come your way. Be emphatic to frustrated users while solving problems and addressing unsatisfactory experiences. Build loyalty among new users and get our early adopters to fall in love with Uber all over again. Triage issues and call them out when vital.What...