Technical Support Specialist German or Dutch
1 semana atrás
VA Global is hiring EV chargers 2.Lvl Technical Support Agents
POSITION OVERVIEW
We are now looking for passionate 2. Lvl Technical Support Agents to join our global team.
In this position you will be responsible for the operation of different electric car charger hardware by following standard pre-established procedures.
You will be responsible for diagnosing, troubleshooting, and resolving customer issues in an accurate and timely manner and for coordinating and supporting the Service teams when repairing on-site issues.
Collaborating with both L1 support and L2 support, this position is essential for the company to maintain the top place it currently has in E-mobility.
You have the opportunity of being part of a company and a team that will help make the world greener and cleaner.
WHAT DO WE OFFER
- Amazing work environment.
- A young and passionate team with a great team spirit
- Clear opportunity to evolve and grow fast in the company structure and ladder.
- A driving career with plenty of career opportunities and selfdevelopment
- An opportunity to work in a dynamic industry that impacts the development of a clean and efficient transport system.
- Competitive salary package
QUALIFICATIONS
- Fluent in German or Dutch, another language is a plus.
- General electrical knowledge.
- Familiar with general electronics design and processorcontrolled devices.
- Strong analytical analysis and problemsolving skills.
- Computer skills from a user perspective
- Understanding process flows is a plus.
- Ability to maintain your enthusiasm & drive during high pressure periods.
- Ability to work in a fastpaced startup environment, deal with fuzziness and things that constantly change.
- Strong communication and organizational skills, being able to provide stepbystep technical help, both written and verbal
- Knowledge of electrical car chargers and OCPP protocol is a plus.
- Problem investigation and debugging skills are a plus.
- Experience of working with Customer Support Teams is a plus.
KEY ACCOUNTABILITIES
- Take ownership of customer issues and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal and external teams.
- Provide prompt and accurate feedback to internal and external customers.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles
- Support the charger fleet across multiple time zones (might involve shifts and/or weekend)
- Follow the SLA for issues with respect to the severity.
We do not tolerate any forms of discrimination on the basis of race, color, religion, marital status, age, national origin, ancestry, gender, sexual orientation, identity, or expression.
We are proud to have an exceptional multicultural team and all matters relating to employment are based on merit, competence, and commitment to our company culture and ethics.
Department
- IT / Technology
Locations
- Lisbon
Remote status
- Hybrid Remote
-
German-Speaking Customer Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiroGerman-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using...
-
Technical Support Specialist With German
1 semana atrás
Lisboa, Lisboa, Portugal Planet Paymet Tempo inteiroTechnical Support Specialist with German page is loaded Technical Support Specialist with German Apply remote type Onsite locations Lisbon - Portugal time type Full time posted on Posted 30+ Days Ago job requisition id JR07141 About Us: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally...
-
German or Dutch
1 semana atrás
Lisboa, Lisboa, Portugal Job Squad Tempo inteiroContent Analyst for German or Dutch-speaking video managers. People to be the front man called the German language and Dutch language industries. You will be the 1st to see some of the best videos uploaded on the most popular video streaming platforms on the Internet. You will also be the gatekeeper, making sure the content is safe for users.Tasks Reviewing...
-
German-Speaking Customer Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiroGerman-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks: Communicate with customers using...
-
Customer Service Specialist with German or Dutch
1 semana atrás
Lisboa, Lisboa, Portugal Talent Search People Tempo inteiroWhere will you work?:Our client is based in Lisbon and it's one of the biggest multinationals specialized in Customer Experience for some of the world's leading brands.What will you do?: As a Customer Service Specialist with German or Dutch, you will be responsible for delivering exceptional customer experiences by consistently providing solutions to the...
-
German Technical Support
1 semana atrás
Lisboa, Lisboa, Portugal Adecco Prestação de Serviços, Lda Tempo inteiroLisboa Call Center, Apoio Ao Cliente Ref: Join Our Team as a German Customer Technical Support Specialist in Lisbon we're dedicated to delivering exceptional customer experiences. We are seeking enthusiastic and talented individuals to join our dynamic team in Lisbon.If you are passionate about technology and providing top-notch support, this opportunity is...
-
Technical Support Specialist With German
1 semana atrás
Lisboa, Lisboa, Portugal Planet Paymet Tempo inteiroTechnical Support Specialist with German page is loaded Technical Support Specialist with German Apply remote type Onsite locations Lisbon - Portugal time type Full time posted on Posted 30+ Days Ago job requisition id JR07141 About Us:The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally...
-
German Technical Support
1 semana atrás
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteirocol-wideJob Description:German Technical Support || Lisbon Lisboa Call Center, Apoio Ao Cliente Ref: Join Our Team as a German Customer Technical Support Specialist in Lisbonwe're dedicated to delivering exceptional customer experiences. We are seeking enthusiastic and talented individuals to join our dynamic team in Lisbon. If you are passionate about...
-
German Technical Support
1 semana atrás
Lisboa, Lisboa, Portugal Adecco Tempo inteiroGerman Technical Support || Lisbon Lisboa Call Center, Apoio Ao Cliente Ref: Join Our Team as a German Customer Technical Support Specialist in Lisbonwe're dedicated to delivering exceptional customer experiences.We are seeking enthusiastic and talented individuals to join our dynamic team in Lisbon.If you are passionate about technology and providing...
-
Customer Service Specialist with German or Dutch
1 semana atrás
Lisboa, Lisboa, Portugal Talent Search People Tempo inteiroPerfiles Atención al Cliente y Soporte TécnicoFixed-term contractLisboa, PortugalFull-timeCompetitive salary Incorporación inmediata¿Dónde trabajarás?:Our client is based in Lisbon and it's one of the biggest multinationals specialized in Customer Experience for some of the world's leading brands.¿Qué harás?: As a Customer Service Specialist with...
-
Technical Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Planet Paymet Tempo inteiroTechnical Support Specialist page is loaded Technical Support Specialist Apply remote type Onsite locations Lisbon - Portugal time type Full time posted on Posted 3 Days Ago job requisition id JR07436 About Us:The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and...
-
German Technical Support
1 semana atrás
Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiroLisboa Call Center, Apoio Ao Cliente Ref: Join Our Team as a German Customer Technical Support Specialist in Lisbonwe're dedicated to delivering exceptional customer experiences. We are seeking enthusiastic and talented individuals to join our dynamic team in Lisbon. If you are passionate about technology and providing top-notch support, this opportunity is...
-
German Technical Support
1 semana atrás
Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiroLisboa Call Center, Apoio Ao Cliente Ref:Join Our Team as a German Customer Technical Support Specialist in Lisbonwe're dedicated to delivering exceptional customer experiences. We are seeking enthusiastic and talented individuals to join our dynamic team in Lisbon. If you are passionate about technology and providing top-notch support, this opportunity is...
-
German Technical Support
1 semana atrás
Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiroLisboa Call Center, Apoio Ao Cliente Ref: Join Our Team as a German Customer Technical Support Specialist in Lisbonwe're dedicated to delivering exceptional customer experiences. We are seeking enthusiastic and talented individuals to join our dynamic team in Lisbon. If you are passionate about technology and providing top-notch support, this opportunity is...
-
German Technical Support
1 semana atrás
Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiroLisboa Call Center, Apoio Ao Cliente Ref: Join Our Team as a German Customer Technical Support Specialist in Lisbon we're dedicated to delivering exceptional customer experiences. We are seeking enthusiastic and talented individuals to join our dynamic team in Lisbon. If you are passionate about technology and providing top-notch support, this opportunity is...
-
Dutch or German Speaking Legal Advisor
1 semana atrás
Lisboa, Lisboa, Portugal language matters Recruitment Consultants B.V. Tempo inteiroDo you love travelling and want to have an abroad working experience in the warm Mediterranean area? For our client in the airline industry, we are looking for Dutch or German speaking Legal Advisers to join a growing team in Portugal. You will be the first point of contact for lawyers, legal officers and NEB who have questions regarding passenger rights as...
-
Technical Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Grabjobs Portugal Tempo inteiroWe are hiring a confident Technical Support Specialist to join our incredible team at in Lisboa.Growing your career as a Full Time Technical Support Specialist is an exceptional opportunity to develop useful skills.If you are strong in decision-making, cooperation and have the right experience for the job, then apply for the position of Technical Support...
-
Technical Support Advisor
1 semana atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroWe are looking to hire a driven Technical Support Advisor (Dutch Speaker) to join our incredible team at Blu Selection in Lisboa.Growing your career as a Full Time Technical Support Advisor (Dutch Speaker) is an exceptional opportunity to develop necessary skills.If you are strong in creativity, strategic planning and have the right work ethic for the job,...
-
German or Dutch
1 semana atrás
Lisboa, Lisboa, Portugal 7rackenergy Tempo inteiroCompany DescriptionRole DescriptionWe have several customer services, content moderation languages positions in Portugal.Qualifications Fluency in Polish,Hebrew, Nordic, Dutch, and German languages Excellent customer service and communication skills, with cultural sensitivity Experience working with high volumes of incoming requests and multitasking Ability...
-
German Technical Support
1 semana atrás
Lisboa, Lisboa, Portugal Atlean World Tempo inteiroSie sprechen Deutsch und möchten im Ausland ein Leben in der Sonne führen? Wir suchen nach Bewerbern, die Deutsch sprechen. Junior- und Anfängerprofile werden akzeptiertWenn Sie interessiert sind:Schicke uns deinen Lebenslauf auf Englisch.- ::::::::::::::_We are offering a great work experience in Lisbon, Portugal for a role as a German Technical...