Application Production Support

2 semanas atrás

Lisboa, Lisboa, Portugal Go IT Concept Tempo inteiro

GO IT Concept is a Portuguese technological start-up based in the interior of Portugal, in the beautiful city of Seia, Serra da Estrela.
We have offices in Portugal and Brazil, to help our clients put tech talented teams at the heart of their business. Our goal is to disrupt things not just on the business front,
but also building cultures that are affirming and inclusive. Building a diverse and inclusive organisation is a complex process requiring multiple elements to come together.
This is why we need you to come on board and be part of this amazing journey.


GO IT Concept is more than technology, is
about work-life integration, is about helping the interior to grow and thrive, promoting
local development with respect to traditions and way of living.

This is an intangible journey too.

We are looking for
Application Production Support:

Main Activities:

  • Ensures that the solution is always operational and optimal (capacity, upgrades, performance, obsolescence, etc.)
  • Adopts global and departmental guidelines, IT best practices and IT Security recommendations
  • Define tactical solutions to resume processes as quick as possible
  • Contribute to solve incident and find out the root cause
  • Guarantees the oncall availability during the required time windows or at the weekend for extraordinary activities
  • Perform regular reviews of scripts before UAT phase
  • Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)
  • Perform a capacity planning for projects at least once a year
  • Provide support to projects regarding definition of solutions
  • Participate on the standardization of practices
  • Participate on the validation of migrations done of servers instances
  • Participate on the evolution of servers tools

Main Tasks:

  • Support the business in their IT needs and understand the business workflows and scenarios
  • Maintaining a proper coverage in their designated shift
  • Provide business, team members and other project/task partnering teams updates on the issue/task/project
  • Understand the underlying issue and the associated patch fix/release and identify systemic issue
  • Contribute towards better postrelease checkouts
  • Improving day to day tasks by writing scripts and automate tasks that are procedure oriented

Requirements:

  • Teamwork attitude: work cooperatively toward a common objective
  • Accuracy: manage details to fully achieve required objectives and safeguard the context
  • Stress management and selfcontrol: be able to switch quickly from one topic to another, handle multiple incoming enquiries, control the external pressure without losing clear thinking
  • Problem solving: consider issue by gathering relevant information, analyzing data, evaluating alternatives to find out tactical solutions
  • Strong analytical skills: break down problems into components by identifying relevant issue and recognizing connections
  • Responsiveness: promptly address needs based on understanding their priorities and constrains
  • Autonomy: manage own work in order to take the appropriate actions
  • Proactivity: be able to anticipate issues or new technical requirements thus addressing to the appropriate teams/colleagues

Technical Skills:

  • First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development/support;
  • At least 10 years of experience in a similar position;
  • File Transfer Open protocol, sftp, ftp and proprietary protocol (cft);
  • Relational database concepts' knowledge;
  • General IT infrastructure knowledge;
  • Particular knowledge and experience with RedHat Linux with Windows, UNIX, WAS, SQL, (Microsoft Sql & Oracle SQL);
  • Windows (power shell, active directory, Event logs);
  • Application Performance Monitor (Dynatrace preferable);
  • Experience with SYS ADMIN;
  • Experience with system scripting;
  • Good understanding of the ITIL norm especially Incident, Change and Request Management and practices;
  • Experience with ANSIBLE & DEVOPS.

Language Skills:

  • Fluent in English;
  • French (is a plus).

What you can expect from GO IT Culture:

  • We promote cultures that are
    affirming and inclusive
  • recruiting the best tech talented engineers around the world;
  • We promote cooperation and collaboration enhanced by
    trust, respect and diversity;:
  • We are intellectually curious
  • we love to learn, so that ́s why we invest in
    learning and development;
  • We are made of
    entrepreneurs: a moment where any employee can question, suggest or share any topic live with our cofounder & Managing Director;
  • We promote
    communication channels where everybody knows every colleague and knows who is who;
  • We give
    real time feedback, to improve your journey, and
    feedforward
    your future skills preparing our employees for the future possibilities in the organization;
  • We take
    mental health very seriously. Too mu

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