Guest Relations

2 semanas atrás


Albufeira, Faro, Portugal Discovery HoteisOperações Tempo inteiro
Descrição da Vaga

Responsável por acompanhar o cliente desde a sua chegada até à sua partida, assegurando a sua máxima satisfação.

Principais
Responsabilidades:


  • Assegurar o envio do documento de pré checkin aos Clientes;
  • Assegurar o acolhimento e acompanhamento ao cliente, durante toda a sua estadia;
  • Ajudar a solucionar problemas e gerir reclamações;
  • Supervisionar os quartos e tratamentos VIP;
  • Promover as instalações e serviços do Hotel;
  • Criar e partilhar informação sobre experiências e atividades do Hotel e região;
  • Acompanhar de forma personalizada os Clientes especiais;
  • Promover a coordenação interdepartamental em benefício do Cliente final;
  • Orientar os Clientes tanto no Hotel como em atividades externas;
  • Ajudar a solucionar problemas e gerir Reclamações em coordenação com a Direção do Hotel;
  • Elaborar documentos de comunicação com o Cliente;
  • Coordenar e formar a equipa de Receção no âmbito das experiências;
  • Elaborar relatórios periódicos (diários, semanais e mensais) no âmbito da sua atividade;
  • Assegurar a resposta a comentários de Clientes online;
  • Elaborar registo de incidentes de Clientes no Hotel;
  • Manter a relação com os Clientes locais, enviando informação de forma regular;
  • Coordenar a equipa de Spa no âmbito das experiências do Hotel;
  • Garantir os procedimentos de evacuação do Hotel e de primeiros socorros.
Experiência que procuramos

  • Elevada capacidade de antecipação de problemas;
  • Forte capacidade analítica e de organização;
  • Boa capacidade de comunicação e relação interpessoal;
  • Facilidade em criar empatia imediata;
  • Atitude dinâmica e proativa;
  • Boa apresentação;
  • Respeito pela filosofia e visão do grupo;
  • Disponibilidade e Flexibilidade de Horários.

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