guest relations

2 semanas atrás


Albufeira, Faro, Portugal 3HB Tempo inteiro

GUEST RELATIONS (M/F) ALBUFEIRA

O Grupo 3HB encontra-se em fase de recrutamento para a temporada de 2024 nas suas Unidades Hoteleiras em Albufeira.

PERFIL

Experiência comprovada na função (mínimo 2 anos);
- Formação académica superior, ao nível de Licenciatura na área de Gestão Hoteleira, ou similares;
- Bons conhecimentos de informática na ótica do utilizador (MS Office);
- Conhecimento de Línguas Estrangeiras (Inglês– fator eliminatório), valorização de conhecimentos de outros idiomas, com enfase na Língua Francesa;
- Apresentação cuidada;
- Disponibilidade e flexibilidade para horários rotativos e por turnos;
- Elevado sentido de responsabilidade e autonomia;
- Capacidade de trabalho sob pressão;
- Orientação e foco para o cliente;
- Excelente capacidade de comunicação e de relacionamento interpessoal;
- Flexível, proativo, com espírito de iniciativa.

PRINCIPAIS RESPONSABILIDADES

Acolhimento e receção de hóspedes;
- Verificar sugestões e reclamações dos hóspedes;
- Auxiliar os hóspedes no que for necessário;
- Verificar e promover os serviços e atividades oferecidos pela Unidade;
- Garantir a fidelização de hóspedes através de uma postura profissional e proativa, procurando sempre antecipar e superar as necessidades e expectativas dos hóspedes.

Junta-te à equipa 3HB e marca a diferença

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