Customer Experience Manager

1 semana atrás


Albufeira, Portugal Real Hotels Group Tempo inteiro

**REAL HOTELS GROUP**

O Real Hotels Group é a melhor empresa do setor hoteleiro para trabalhar em Portugal, segundo o Employer Brand Research da Randstad de 2024. Ainda segundo este mesmo estudo, o Grupo está no oitavo lugar das melhores empresas portuguesas para trabalhar e, no setor do “turismo, desporto e entretenimento”, o Real Hotels Group é a cadeia hoteleira com melhor desempenho.

Abraça o desafio de trabalhar com os melhores e junta-te à equipa.

Para reforçar a nossa equipa de **Guest Relations** no **Grande Real Santa Eulália Resort & Hotel Spa**, em **Albufeira**, procuramos:
**Customer Experience Manager**

**PRINCIPAIS RESPONSABILIDADES**:

- Gerir e solucionar reclamações de clientes, minimizando o sentimento negativo dos mesmos;
- Desenvolver questionários que forneçam informação sobre experiência de cliente fundamental para a tomada de decisão de Chefes de Departamento, com respetivo tratamento e análise;
- Identificar momentos de consumo e estar presente, sempre que possível, para acompanhamento do cliente;
- Assegurar que a informação partilhada com cliente externo corresponde ao oferecido pelo Hotel (Ex.: Horários, informações, serviços complementares, etc.);
- Conhecer os Eventos e Programas agendados para o Hotel e Área envolvente.
- Reconhecer os standards, desenvolvendo auditorias internas aos diferentes departamentos;
- Em conjunto com chefes de departamento assegurar o estabelecimento de objetivos de melhoria de experiência de cliente, fomentando: definição de Indicadores, Análise, Implementação e correspondente Monitorização;
- Apresentar relatórios de diagnóstico para melhoria contínua da experiência do cliente.

**QUEM PROCURAMOS?**
- Habilitações académicas no setor hoteleiro ao nível do ensino secundário ou universitário;
- Experiência em funções semelhantes em hotelaria;
- Conhecimentos de informática na ótica do utilizador;
- Domínio da língua inglesa (fator eliminatório);
- Boas capacidades de comunicação e de relacionamento interpessoal;
- Flexibilidade de horários;
- Disponibilidade imediata.

**Oferece-se**:

- Integração de Grupo Hoteleiro sólido e em crescimento;
- Parcerias com descontos em várias áreas - lazer, saúde, desportoe serviços;
- Tarifa Team;
- Tarifa friends & family;
- Dia de aniversário;
- Seguro de saúdeapós 6 meses de vínculo contratual;
- Campanha TUA - Traz Um Amigo - Bónus financeiro por cada novo colaborador recomendado;
- Bónus Semestral de acordo com a política em vigor na empresa.

**____________________**

**____________________**

Os dados serão conservados durante o período de um ano e não haverá lugar a decisões individuais automatizadas. Poderá exercer os seus direitos de acesso, retificação, cancelamento, oposição, apagamento e portabilidade, enviando carta para Rua Quinta do Paizinho, 11, 2790-236 Carnaxide.

Caso considere que o Real Hotels Group violou ou possa ter violado os direitos de que dispõe nos termos da legislação aplicável sobre proteção de dados, poderá apresentar uma reclamação perante a Comissão Nacional da Proteção de Dados.

**Tipo de oferta**: Integral/Full-time

Horário de trabalho:

- Turno de 8 horas



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