“customer Experience Manager”- Técnico(a) De

3 semanas atrás


Albufeira, Portugal Real Hotels Group Tempo inteiro

REAL HOTELS GROUP

O REAL HOTELS GROUP resulta da fusão, em 2020, de dois grupos hoteleiros nacionais, os detentores da marca REAL e a NEWPALM, operadora Holiday Inn Express da IHG, tornando-se a maior fusão da indústria hoteleira portuguesa na última década, com 16 hotéis, 2.100 quartos, distribuídos por Lisboa, Porto e Algarve.

Para reforçar a equipa do Grande Real Santa Eulália Resort & Hotel Spa, em Albufeira, procuramos:
“CUSTOMER EXPERIENCE MANAGER”- Técnico(a) de RP (M/F)

PRINCIPAIS RESPONSABILIDADES:

- Gerir e solucionar reclamações de clientes, minimizando o sentimento negativo dos mesmos;
- Desenvolver questionários que forneçam informação sobre experiência de cliente fundamental para a tomada de decisão de Chefes de Departamento, com respetivo tratamento e análise;
- Identificar momentos de consumo e estar presente, sempre que possível, para acompanhamento do cliente;
- Assegurar que a informação partilhada com cliente externo corresponde ao oferecido pelo Hotel (Ex.: Horários, informações, serviços complementares, etc.);
- Conhecer os Eventose Programas agendados para o Hotel e Área envolvente.
- Reconhecer os standards, desenvolvendo auditorias internas aos diferentes departamentos;
- Em conjunto com chefes de departamento assegurar o estabelecimento de objetivos de melhoria de experiência de cliente, fomentando: definição de Indicadores, Análise, Implementação e correspondente Monitorização;
- Apresentar relatórios de diagnóstico para melhoria contínua da experiência do cliente.

QUEM PROCURAMOS?
- Habilitações académicas no setor hoteleiro ao nível do ensino secundário ou universitário;
- Experiência em funções semelhantes em hotelaria;
- Conhecimentos de informáticana ótica do utilizador;
- Domínio da língua inglesa (fator eliminatório);
- Boas capacidades de comunicação e de relacionamento interpessoal;
- Flexibilidade de horários;
- Disponibilidade imediata.

O QUE OFERECEMOS:

- Admissão imediata;
- Integração de Grupo Hoteleiro sólido e em crescimento;
- Vencimento adequado à função e integração em sistema de bónus de desempenho em vigor no Grupo;
- Seguro de saúdeapós 6 meses de vínculo contratual.

ENVIA-NOS O TEU CV

Os dados serão conservados durante o período de um ano e não haverá lugar a decisões individuais automatizadas. Poderá exercer os seus direitos de acesso, retificação, cancelamento, oposição, apagamento e portabilidade, enviando carta para Rua Quinta do Paizinho, 11, 2790-236 Carnaxide.
Caso considere que o Real Hotels Group violou ou possa ter violado os direitos de que dispõe nos termos da legislação aplicável sobre proteção de dados, poderá apresentar uma reclamação perante a Comissão Nacional da Proteção de Dados.

**Tipo de oferta**: Integral/Full-time

Horário de trabalho:

- Turno de 8 horas



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