Head of Operations and Engineering

1 semana atrás

Lisboa, Lisboa, Portugal Eurofins Tempo inteiro
Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.

From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.


Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.


Job Description:

The Team


Our Clinical LIMS Europe Program will extensively be used as the central Laboratory Information Management System throughout Europe, this role is crucial in defining and delivering the product roadmap.


POSITION TITLE :
Head of Operations and Engineering

REPORTING TO:
Program Director and dotted line to IT Solutions Director

REPORTING LOCATION:
Portugal and Ireland

WORKING LOCATION:
Portugal Lisbon Area

SUMMARY OF POSITION AND OBJECTIVES:


His/Her overall objectives are to setup and lead the Operations and engineering team including incident and quality management, product ownership and observability.


POSITION & OBJECTIVES:

  • Implement a proper service delivery culture as well as critical and business value add service management processes (alongside ServiceNow implementation)
  • Managing a team of operations engineers, product owner and infrastructure engineers
  • Regular notification to senior leadership of current status and business impact during major incident situations.
  • Prepare Post incident document along with technical teams to assist to identify the root cause of the incidents, then create mitigation strategy
  • Have insight into product roadmaps, functional and non functional requirement for IT Applications
  • Develop and maintain relationships with internal and external partners to maximize value
  • Develop and motivate team members
  • Have insight and set targets for quality management

Technology skills:

  • ITIL V3 or V4 foundation
  • Handson Service reporting
  • Escalations handling
  • Azure DevOps Services
  • Excellent written and Oral communication
  • Works in conjunction with Continual Service Improvement
  • IT cloud infrastructure, AWS or Azure experience

Team Management


He/She will be fully responsible for a team of 7 direct reports setting up smart objectives to drive a continues improvement culture; and interact positively and collaboratively with other team heads and senior leadership.


Financial Management
He/She will assist the Program and IT Solutions Director with budget planning

What can we do for you?

  • We are offering the following:_
  • A competitive salary package
  • Extensive onthejob coaching and training opportunities
  • Challenges within a multicultural and crossregional team as part of the international and fastgrowing Eurofins organisation
  • A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

_ Standard benefits:
_

  • Additional Compensation in the amount of a monthly salary paid twice per year (for annual leave and for Christmas)
  • Monthly Lunch allowance
  • Performance bonus
  • Healthcare insurance
  • Working on hybrid model, with 2 days in the office (by week)

Qualifications:

Are you kind of extraordinary?

  • BE Computer Science/MCA or any other Bachelor's degree with the right experience.
  • Good communication and interpersonal skills to interact with global team
  • Proven expertise in leading Global/Regional Infrastructure Operations and/or Service Delivery (5 yrs+)
  • Proven experience in working in a global and matrix organization (5 yrs+)
  • Proven expertise to run and improve IT Infrastructure Services
  • Proven ability to motivate people and selfstarter mentality
  • Broad but pragmatic ITIL/Service Management experience, especially with implementation
  • Strong customer and business mindset
  • Very good English skills (verbal and nonverbal)
  • Strong leadership person with a collaborative approach
Additional Information

Sustainability matters to us **We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal

Company description:

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.

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