Russian Customer Advisor for Airbnb

1 semana atrás


Lisboa, Lisboa, Portugal Sitel Tempo inteiro

Russian Customer Advisor for Airbnb
Lisbon, Portugal: Req ID#: Lisboa, Portugal, PT
Russian Customer Advisor for Airbnb Lisbon, Portugal: Customer Service
Learn, Lead & Grow #SitelPortugal:


As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.


With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions - including self-service, artificial intelligence (AI), automation and data-driven analytics - with the expertise, emotion and empathy of our people to Create Connection.

Value Conversation.

Come and work with us
:

Do you want to belong with the customer service team and help to build the world's most loyal travel community?
Are you
Russian native or fluent with strong
English communication skills?
Looking to make your career in a multicultural environment in the sunny and happy
Lisbon?

So we have the perfect opportunity for you

Your future project:
join our
Russian Customer Support team.

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:

  • Manage hosts and guests queries
  • Being able to present the best available solutions taking advantage of a community marketplace with millions of users
  • Join a specialized and openmind team that offers support through written communication and phone
  • Meet and exceed our service quality goals, compliance regulations and productivity targets
  • Create amazing experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback

Maximize your experience
:

To succeed in the role, you will need to have:

  • Native or proficient level of
    Russian (C2)
  • Advanced level of
    English (at least C1) both verbal and written
  • Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • Highspeed internet access and appropriate conditions for remote work
-
Must hold EU citizenship or valid work permit for Portugal:

Gain stability, expand possibilities
:


What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • Competitive wages and stability
  • Private healthcare & dental insurance (after six months of employment)
  • Continuous learning/development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

Be bold. Be you
:

Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there

Follow us:

Russian Customer Advisor for Airbnb
Lisbon, Portugal:
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