Applications Support Operational Manager

2 semanas atrás


Porto, Porto, Portugal Jerónimo Martins Tempo inteiro

MAIN RESPONSIBILITIES:

  • Provide technical support to internal users and address each problem accordingly, by monitoring and answering to open tickets submitted through an incident management system;
  • Troubleshoot and identify potential solutions to the problem, in order to solve it directly or, escalate alerts that cannot be resolved within its level to the superior or to the appropriate IT Team;
  • Assess internal users' issues and collect related relevant information in order to help troubleshoot or give clarification to those issues helping to solve them;
  • Articulate the relationship between the Applications support team and all the stakeholders, users, business departments or other IT departments, ensuring the information alignment;
  • Contribute to the implementation of initiatives developed in the Applications areas and work closely with other IT teams, providing relevant information that can be useful for new ideas creation and development.

ELIGIBILITY CRITERIA:

  • Degree in IT, Management, Economics, Computer Engineering and Computer Science or related areas;
  • Working knowledge of retail operations preferred.

SKILLS AND REQUIREMENTS:

  • ERP Systems;
  • POS Systems;
  • Warehouse Management Systems;
  • Store Systems;
  • Experience working with SAP support;
  • Knowledge of MS Office;
  • Experience with SQL (nice to have);
  • English B1.


  • Porto, Porto, Portugal Devexperts LLC Tempo inteiro

    dxFeed is the leading provider of data services for the Capital Markets industry, sourcing and storing direct market data feeds from a variety of exchanges and market participants around the world, having built one of the most comprehensive ticker plants, in addition to offering the broadest range of data services for streaming, consolidation, storage,...


  • Porto, Porto, Portugal Devexperts Tempo inteiro

    Company Description dxFeed is the leading provider of data services for the Capital Markets industry, sourcing and storing direct market data feeds from a variety of exchanges and market participants around the world, having built one of the most comprehensive ticker plants, in addition to offering the broadest range of data services for streaming,...


  • Porto, Porto, Portugal Devexperts Llc Tempo inteiro

    dxFeed is the leading provider of data services for the Capital Markets industry, sourcing and storing direct market data feeds from a variety of exchanges and market participants around the world, having built one of the most comprehensive ticker plants, in addition to offering the broadest range of data services for streaming, consolidation, storage,...

  • Growth Manager Lisboa

    2 semanas atrás


    Porto, Porto, Portugal Bliss Applications Tempo inteiro

    Bliss Applications, part of WYgroup, is a melting pot team based in Lisbon, Porto & Boston. With more than 200 Digital Products launched in the last decade, we are a savvy team of engineers and designers working together with each client to create digital experiences that improve people's lives. We've done everything from disruptive mobile banks to seamless...


  • Porto, Porto, Portugal Humana Portugal Tempo inteiro

    Reporting to the Head of Operational Excellence – Ops Leadership TeamDirect reports: 3 x Operational Excellence LeadLocation:Porto Bratislava BarcelonaFor this new role, we are looking for a tech-savvy leader who will build standard competitive engineering for our labs, contribute to the choice of strategic equipments and suppliers (e.g. imaging,...

  • Engineering Incident Manager

    2 semanas atrás


    Porto, Porto, Portugal Sword Health Tempo inteiro

    The Operational Escalation Manager manages a team dedicated to identifying and resolving unreported and escalated issues within the organization that have surpassed traditional support channels. This role goes beyond support issues and manages unreported problems across various departments and all products, such as the PTs' portal, onboarding, devices, and...

  • Ho Customer Applications

    2 semanas atrás


    Porto, Porto, Portugal Forsyth Barnes Tempo inteiro

    about the rolePerm Job AlertTitle: Head of Customer Applications: Digital PlatformIndustry: IndustrialLocation:Porto/RemoteSalary: Up to €100,000 + Benefits-Brief Overview: Forsyth Barnes have partnered with a fantastic workspace provider. My client are changing the way the working world works Focusing on supplying businesses with fantastic hybrid office...


  • Porto, Porto, Portugal ITDSPortugal Todos Tempo inteiro

    Fullstack Java Developer – Operational Risk – IT Corporate Unleash Your Potential in the Heart of Technological Innovation and Risk Management This is a Porto-based hybrid opportunity – 3 days from home per week As a Java Fullstack Developer w/Angular 2+, you will embark on a transformative journey within the Risk department, a pivotal area where...


  • Porto, Porto, Portugal Devoteam Tempo inteiro

    Company Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of...


  • Porto, Porto, Portugal Roboyo Gmbh Tempo inteiro

    We are seeking a Operational Excellence Specialist to join our team and help drive our Managed Services division.Within this role your responsibilities and tasks will include: Operational Excellence and Process Improvement: Lead and manage continuous improvement projects to enhance service delivery efficiency and quality. Utilize Lean Six Sigma...


  • Porto, Porto, Portugal Roboyo Tempo inteiro

    We are seeking a Operational Excellence Specialist to join our team and help drive our Managed Services division.Within this role your responsibilities and tasks will include: Operational Excellence andProcess Improvement: Lead and manage continuous improvement projects to enhance service delivery efficiency and quality. Utilize Lean Six Sigma methodologies...

  • IT Support Manager

    2 semanas atrás


    Porto, Porto, Portugal Five9 Tempo inteiro

    Responsibilities: Lead a team of support staff through daily support and project management tasks to ensure high quality and timely service is provided within the EMEA region. Serve as the main IT business partner for the Five9 Porto, Portugal office leadership and other business partners. Provide support services to Five9 employees with technical...


  • Porto, Porto, Portugal FARFETCH Tempo inteiro

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome...


  • Porto, Porto, Portugal Roboyo GmbH Tempo inteiro

    Job DescriptionWe are looking for an Operational Excellence Specialist to be part of our team and contribute to the Managed Services division.Responsibilities:Operational Excellence and Process Improvement:Lead continuous improvement projects to enhance service delivery efficiency and quality.Use Lean Six Sigma methodologies to identify and remove waste,...


  • Porto, Porto, Portugal FedEx Tempo inteiro

    Manager Customer Financial Services Porto Field Finance: Ship to Collect; GCI; Credit and Collections; Disputes; Cash Applications; BillingTo effectively manage assigned resources, departments and/or locations, ensuring that department or operational goals are achieved and processes and procedures are completed promptly and consistently. Ensures that all...


  • Porto, Porto, Portugal Pixida Group Tempo inteiro

    We are looking for an Embedded Applications Developer C++ to strengthen our product development team for embedded devices. You should have the motivation to create new and innovative products and features and tackle challenging tasks. If you also like the automotive area, this hybrid position in Porto is the right one for you.Tasks> You create concepts,...


  • Porto, Porto, Portugal Capgemini Tempo inteiro

    As a R&I Financial Account Manager at VORTEX-CoLab you will work collaboratively with a cross-functional team of researchers, engineers, designers and product managers supporting initiatives that will define the next generation of embedded and real-time systems that are highly connected, with massive processing power and performing complex applications.How...

  • Operational Tax Officer

    2 semanas atrás


    Porto, Porto, Portugal Natixis in Portugal Tempo inteiro

    Company DescriptionNatixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments. A subsidiary of Groupe BPCE, Natixis counts nearly employees across 38 countries.Based in Porto, Natixis Centre of...

  • Application Support Engineer

    2 semanas atrás


    Porto, Porto, Portugal Global Blue Tempo inteiro

    Nature and aim of the position As Application Support Engineer you will work in the Integration Support team which is part of Technical Account Management for Global Accounts . We are responsible for providing technical support to our biggest global merchants ("Global Accounts"), their IT partners and, internally, their assigned Technical Account...

  • Country Manager

    2 semanas atrás


    Porto, Porto, Portugal Robert Walters Plc Tempo inteiro

    This position is no longer open for applications Salary: Attractive salary package Job Summary/Introduction International Foodservice Company is currently searching for its Country Manager to develop theiroperations on the Portuguese marketDescription About the Country Manager role The Country Manager will strategically provide support in managing and...