Operational excellence specialist

1 semana atrás


Porto, Porto, Portugal Roboyo GmbH Tempo inteiro
Job Description

We are looking for an Operational Excellence Specialist to be part of our team and contribute to the Managed Services division.

Responsibilities:
  • Operational Excellence and Process Improvement:
    • Lead continuous improvement projects to enhance service delivery efficiency and quality.
    • Use Lean Six Sigma methodologies to identify and remove waste, reduce process variation, and enhance overall process performance.
    • Develop and implement standard operating procedures (SOPs) and best practices.
  • Data Analysis and Reporting:
    • Create and maintain dashboards and reports using PowerBI for operational insights.
    • Analyze data to spot trends, root causes, and improvement opportunities.
    • Present findings to senior management for informed decision-making.
  • CRM and Systems Management:
    • Oversee CRM tools implementation and optimization such as Zoho CRM or Salesforce.
    • Ensure accurate data management in CRM systems.
    • Provide training and support on CRM tools for effective customer relationship management.
  • Stakeholder Collaboration and Communication:
    • Collaborate with cross-functional teams to align operational processes with business objectives.
    • Communicate process changes clearly to all stakeholders.
    • Promote a culture of continuous improvement and operational excellence.
  • Project Management:
    • Lead operational projects from start to finish, ensuring on-time delivery and goal achievement.
    • Monitor project progress, manage risks, and apply corrective actions when necessary.
Requirements
  • Bachelor's degree in Business Administration, Operations Management, or related field. A Master's degree is a plus.
  • Minimum of 3 years of experience in operational excellence or related role in Managed Services.
  • Expertise in PowerBI for data visualization and reporting.
  • Knowledge of CRM tools like Zoho CRM and Salesforce.
  • Lean Six Sigma certification (Green Belt or Black Belt) preferred.
  • Strong analytical, problem-solving, and project management skills.
  • Excellent interpersonal and communication skills to engage stakeholders.
  • Experience in driving cultural change for continuous improvement.
  • Fluency in English.
Benefits
  • 30-day vacation.
  • Private health benefits.
  • Global mobility opportunities.
  • Growth:
    • Join a leading company in a fast-growing industry to drive automated technologies forward.
    • Receive a personalized development plan with career coaching.
    • Participate in regular feedback sessions and contribute new ideas.
    • Explore international career and project possibilities.
    • Enhance your knowledge of intelligent automation through structured training.
  • Team:
    • Engage in a dynamic, positive, and innovative environment to create solutions for complex challenges.
    • Collaborate with diverse international teams on projects.
    • Enjoy team events that foster strong bonds among colleagues.


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