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Operational excellence specialist
1 semana atrás
We are looking for an Operational Excellence Specialist to join our team and contribute to our Managed Services division.
Responsibilities:
- Lead continuous improvement projects to enhance service delivery efficiency and quality.
- Utilize Lean Six Sigma methodologies to identify and eliminate waste, reduce process variation, and improve overall performance.
- Develop and implement standard operating procedures (SOPs) and best practices.
- Design, develop, and maintain dashboards and reports using PowerBI for operational insights.
- Conduct data analysis for identifying trends, root causes, and improvement opportunities.
- Oversee CRM tools implementation and optimization.
- Work closely with cross-functional teams to align operational processes with business objectives.
- Lead operational projects from start to finish, ensuring timely delivery and project objectives achievement.
- Bachelor's degree in Business Administration, Operations Management, or related field. Master's degree is a plus.
- Minimum 3 years of experience in operational excellence or related role within Managed Services.
- Expertise in PowerBI for data visualization and reporting.
- Knowledge of CRM tools like Zoho CRM or Salesforce.
- Lean Six Sigma certification (Green Belt or Black Belt) preferred.
- Strong analytical, problem-solving, and project management skills.
- Interpersonal and communication skills to engage stakeholders at all levels.
- Experience in change management and driving cultural change for continuous improvement.
- Fluency in English.
- 30-day vacation, private health.
- Global mobility opportunities.
- Career development plan with coaching.
- Regular feedback and appreciation of new ideas.
- International career and project prospects.
- Enhance intelligent automation knowledge through structured training.
- Work in a positive and creative atmosphere with diverse international teams.
- Team events fostering strong colleague relationships.
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