Operational excellence specialist

1 semana atrás


Porto, Porto, Portugal Roboyo GmbH Tempo inteiro

We are looking for an Operational Excellence Specialist to join our team and contribute to our Managed Services division.


Responsibilities:
  • Lead continuous improvement projects to enhance service delivery efficiency and quality.
  • Utilize Lean Six Sigma methodologies to identify and eliminate waste, reduce process variation, and improve overall performance.
  • Develop and implement standard operating procedures (SOPs) and best practices.
  • Design, develop, and maintain dashboards and reports using PowerBI for operational insights.
  • Conduct data analysis for identifying trends, root causes, and improvement opportunities.
  • Oversee CRM tools implementation and optimization.
  • Work closely with cross-functional teams to align operational processes with business objectives.
  • Lead operational projects from start to finish, ensuring timely delivery and project objectives achievement.
Requirements:
  • Bachelor's degree in Business Administration, Operations Management, or related field. Master's degree is a plus.
  • Minimum 3 years of experience in operational excellence or related role within Managed Services.
  • Expertise in PowerBI for data visualization and reporting.
  • Knowledge of CRM tools like Zoho CRM or Salesforce.
  • Lean Six Sigma certification (Green Belt or Black Belt) preferred.
  • Strong analytical, problem-solving, and project management skills.
  • Interpersonal and communication skills to engage stakeholders at all levels.
  • Experience in change management and driving cultural change for continuous improvement.
  • Fluency in English.
Benefits:
  • 30-day vacation, private health.
  • Global mobility opportunities.
  • Career development plan with coaching.
  • Regular feedback and appreciation of new ideas.
  • International career and project prospects.
  • Enhance intelligent automation knowledge through structured training.
  • Work in a positive and creative atmosphere with diverse international teams.
  • Team events fostering strong colleague relationships.


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