CRM Expert

1 semana atrás

LindaaVelha, Lisboa, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

CRM Expert**
Position Snapshot

Location:
Linda-a-Velha

Company:
Nestlé Business Services Lisbon (NBS Lisbon)
Full-time/ Hybrid mode

About us

Nestlé Business Services (NBS) is at the heart of the
Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.

We are looking for talents who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.


If this describes you, and you are looking to join a business where you can really add value, it is time to consider joining NBS

Position Summary


As a CRM Expert you will be responsible for providing strategy development consultancy to markets willing to develop and implement new CRM programs and campaigns targeted towards patients, caregivers, and consumers for local brands.


A day in the life of...

  • Support markets in the development of their CRM strategies by informing on the strategy development process, planning the necessary strategy workshops together with the markets and consolidating the outcomes of these workshops into agreed local market strategy documents.
  • Leveraging existing data capture capabilities, identify segments to create and use in the local CRM programs, make recommendations of CRM journeys for markets to implement per segment.
  • In partnership with the local brand and digital team members, source content (e.g., articles, recipes, videos etc.) to power the creation of assets for the agreed CRM strategies, either by repurposing existing content or develop new content.
  • Drive the development of CRM campaign templates that markets can leverage for running ongoing oneshot campaigns for their local brands.
  • Coordinate with the Nestlé IMS CRM Services team the set up and execution, on behalf of the markets, of the agreed journeys and campaigns in either SFMC or Klaviyo.
  • Leveraging existing tools and dashboards, monitor and evaluate the performance of the local CRM programs using predefined key performance indicators (KPIs) and reporting back to the respective markets, highlighting improvement opportunities.
  • Help the Global B2C CRM team to evangelize the eCRM Campaign Factory setup towards markets.

What will make you successful

  • More than 5 years in digital marketing / eBusiness, preferably with experience working on marketing communications for Consumer brands, and over this period has successfully delivered on KPIs, especially top and bottomline business results.
  • Solid experience in project management and stakeholder management, in a multinational environment.
  • Endtoend experience in developing and implementing CRM programs, defining content, segmentation and orchestration strategies and building and setting up campaigns with external partners (e.g., creative agencies).
  • Used to work independently and manage multiple projects simultaneously.
  • Proven change management experience.
  • Excellent communication, coordination, and problemsolving skills.
  • Ability to analyze campaign performance data and provide recommendations based on insights.

What we offer


Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance.


Joining NBS Lisbon will bring you:

  • Development of expertise in Nestlé's Shared Services Business
  • Immersion in a culturally diverse team
  • Local and International Exposure
  • Flexible working environment
  • Engagement and wellbeing activities
  • Competitive salary and annual bonus according to your performance
  • Meal Allowance Card


 Flex Benefits
  • At NBS you can chose what benefits are more suitable for you
  • Make part of the Nestlé Club and get discount in several partners
  • Free coffee (and good coffee) at the office.
  • Shop with special discounts for employees
  • Company equipment according to professional needs
  • Medical Support available at the Office
  • Elearning courses and training program to get you where you aim to be
  • Career progression and possibilities for International Career

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