Service Desk Analyst

1 semana atrás

Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

CAPGEMINI ENGINEERING

At Capgemini Engineering, the global leader in engineering services, we unite a diverse team of engineers, scientists, and architects to assist the most innovative companies worldwide in reaching their full potential. From autonomous vehicles to life-saving robots, our digital and software technology specialists think creatively as they offer exceptional R&D and engineering services across various industries. Embark on a career brimming with possibilities. Where you can truly make an impact. Where each day presents new challenges.

YOUR ROLE

We are seeking a driven Service Desk Analyst to join a project for one of our clients.

  • Offer initial support and strive to resolve incidents promptly, utilizing knowledge databases, standard procedures, and effective troubleshooting methods.
  • Address customer inquiries, clarify their concerns, and collect relevant details to aid in incident resolution.
  • Provide information, guidance, and support to customers on standard services and service catalog offerings.
  • Investigate, diagnose, and resolve incidents within defined service level agreements or according to established priorities.
  • Apply problem-solving strategies to identify root issues and contribute to the problem management process.

Initial training will be provided to ensure that all employees possess the necessary skills for the role.

YOUR PROFILE

Proficiency at a B2 level in Finnish and English languages is a requirement.

WHAT YOU'LL LOVE ABOUT WORKING HERE

  • Be part of a diverse and inclusive team environment.
  • Experience a supportive culture that promotes work-life balance.
  • Engage in exciting national and international projects.
  • Opportunity for hybrid work arrangements.
  • Your professional growth is a key focus of our mission. Our range of career development initiatives and diverse professionals are designed to help you explore numerous opportunities.
  • Access to training and certification programs.
  • Provided with health and life insurance benefits.
  • Participate in the referral program with bonuses for recommending talented individuals.
  • Enjoy excellent office locations.

ABOUT CAPGEMINI

By choosing Capgemini, you are selecting a company where you will have the freedom to shape your career the way you desire, where you will receive support and inspiration from a collaborative global community of colleagues, and where you can redefine what is achievable. Join us in enabling the world's premier organizations to harness the value of technology and construct a more sustainable, inclusive world.

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