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Service Desk Analyst
3 meses atrás
Service Desk Analyst
O teu propósito na Bravantic
Integrando o Departamento de Managed Services, terás como propósito garantir a operação normal de todos os serviços e aplicações dos utilizadores o mais rápido possível, minimizando o impacto para o negócio causado por falhas de TI.
As tuas principais responsabilidades
- Atendimento e triagem de chamadas provenientes do cliente;
- Salvaguardar a resolução/encaminhamento de tickets para as áreas responsáveis;
- Criação/manutenção de checklists cirúrgicas para a resolução de problemas conhecidos/recorrentes;
- Instalar ou alterar software para corrigir problemas técnicos;
- Aceder remotamente às máquinas do cliente para fazer alterações e corrigir problemas;
- Diagnosticar erros de sistema e outros problemas informáticos.
O perfil que procuramos
- Formação académica nas áreas de TI ou equivalente;
- Experiência profissional na resolução de tickets de carácter técnico em ambiente Windows;
- Experiência com OTRS ou ferramentas similares de ticketing (valorizável);
- Fluência em Inglês;
- Excelentes capacidades de comunicação, relacionamento interpessoal e resiliência.
Quais os teus benefícios por te juntares à equipa?
- Vencimento atrativo;
- Horário Flexível;
- Formação para desenvolveres as tuas soft e hard skills;
- Programa de conciliação da vida pessoal e profissional;
- Ambiente jovem e dinâmico;
- Equipa especializada.
Tipo de oferta:
Período Integral
Benefícios:
- Horário flexível
Horário de trabalho:
- Horário flexível
