Customer Order Processing

1 semana atrás

Braga, Braga, Portugal Aptiv Tempo inteiro

Imagine a world with zero vehicle accidents, zero vehicle emissions, and wireless vehicle connectivity all around us. Every day, we move closer to making that world a reality. Aptiv's passionate team of engineers and developers creates advanced safety systems, high-performance electrification solutions and data connectivity solutions so that automakers can bring advanced capabilities to more people around the globe. This is how we enable sustainable mobility and help to prevent accidents caused by human error.

Want to join us?

Position Summary:

As a Customer Order Processing, you will be responsible to assure the right material, the right quantity, at the right time for Aptiv customers and to achieve a customer satisfaction level of excellence

You will work in a team with daily communication between the factory departments and with the assigned customers.

Your Role:

Oversee a portfolio of assigned customers, being responsible for customer order management and delivery schedule follow up, as a Customer Key Contact inside the Production Control & Logistics Department. Participate in customer meetings, understand customer profiles and strategic plans. Ensure customer communication, coordinate and escalate customer issues within the organization. Monitor demand fluctuation vs forecast, data analysis via SIOP. Support cross-functional internal teams (production planning, quality, warehouse and shipping). Monitoring of customer service levels: KPI reporting, pursue and analyze customer satisfaction level and logistic claims. Control and monitor Premium Freights (special shipping costs – outbound).

Your Background

Degree in International Relations, Management, Industrial/Systems Engineering, Production Control & Logistics or equivalent; 1 – 3 year experience on Production Control & Logistics; Proficiency in spoken and written English; Knowledge in German, French or Italian is a plus; Excellent interpersonal and communication skills Excellent teamwork and problem-solving skills Advanced knowledge on Microsoft Office, SAP or similar ERP system

Why join us?

You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs. You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents. You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health.

Your Benefits at Aptiv:

Competitive compensation package. Health insurance. Home office policy available & Flexible working hours. Access to internal & external training, coaching & certifications. Opportunities to give back to the community.

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