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Lisboa, 11, PT- Fixed TermFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship.
With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.JOB TITLE Sales Associate & Boutique Administration**
MAIN PURPOSE
El puesto de Sales Associate & Boutique Administration
tiene una doble matriz y abarca tareas de atención al cliente y apoyo a la gestion administrativa de la boutique.
Maximizar el rendimiento de la boutique realizando ventas y alcanzando objetivos estratégicos.
Asesorar a los clientes para garantizar un servicio de alta calidad conforme a los estándares de Montblanc.
Gestionar el área administrativa, la logística de la boutique y los Regalos de Empresa de acuerdo con las directrices establecidas.
Boutique Administration - KEY RESPONSIBILITIES
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Logística
Control de llegadas de entregas de mercancías, asignaciones de nuevos productos, inventarios, reclamaciones y devolución de mercancías a Alemania.
Gestión de pedidos pendientes, reclamaciones y seguimiento.
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Regalo de empresa
Preparación de facturas de clientes, gestión de pedidos, control de envíos y entregas, actualización de la base de datos. Gestión de campañas de CG, asistencia roadshows CG.
Sales Support - KEY RESPONSIBILITIES
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Gestionar la venta de los productos
Alcanzar los objetivos de ventas marcados
Manejar el proceso de venta según el tipo de cliente.
Aconsejar al cliente y garantizar su satisfacción
Desarrollo de iniciativas de venta
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Asegurar las relaciones con los clientes (acuerdos, servicio) según las normas de la Marca
Gestionar la comunicación con los clientes (mailings, acciones clientes VIP, atención telefónica, etc.)
Incrementar la base de datos de clientes aportando todas las informaciones relevantes del mismo.
Hacer seguimiento de los ficheros de clientes.
Gestión de las reclamaciones de los clientes junto con el ABM
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Mantener permanentemente en aplicación las normas de presentación de la Marca:
Apariencia personal y uniforme.
Apariencia lujosa de la Boutique y de los productos presentes (vitrinas y mostradores)
Respetar y asegurar la implementación de todas las campañas marketing.
Participación activa en la organización de eventos
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Gestión de producto
Participación en los inventarios
Prevenir posibles pérdidas
Chequeo de recepción de mercancía
Preparación de envío de mercancía
Transfer informático de mercancía
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Gestión de la información
Proporcionar todas las informaciones necesarias a la dirección de tienda para elaborar informes
Participación activa en las reuniones de equipo
Participación activa en los trainings
Respetar todos los plazos establecidos por le empresa para la comunicación asuntos laborales (solicitud de vacaciones, altas y bajas médicas, ausencias, etc.)
Pre-requisitos del puesto:
- Facilidad de contacto y relaciones interpersonales, orientación al cliente, buena capacidad de comunicación, sentido de la organización, apoyo y realización de ventas;
- Experiência en ventas (sector retailluxury)
- Conocimientos específicos del producto y de la Marca
- Capacidad de impacto y comunicación con clientes
Orientación al servicio
- Capacidad de detección de las necesidades del cliente
- Sentido de la responsabilidad e iniciativa
- Excelente apariencia y presentación
- Buena capacidad para trabajar en equipo con autonomía y capacidad de toma de decisiones;
- Sentido de la organización
- Dominio de Microsoft Office (Excel, Word, Power Point, Outlook).
- Módulo SAP Ventas y Logística; Inventario
- Inglés y español fluidos, francés muy valorable
