IT Application Support Analyst
2 semanas atrás
Job Type:
Permanent
Build a brilliant future with Hiscox
About Hiscox:
- HISCOX is an international insurer specialized in the market of luxury goods & property, and high end professional insurance. As experts in risk we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth.
- In our Lisbon office we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy worklife balance. As part of our commitment to our employees' wellbeing, we provide a 35hour workweek along with the option for a hybrid working schedule.
The Team:
The Role
- Hiscox is searching for an individual to join our Europe Application Support team as an Application Support Analyst in our Lisbon office.
Key Responsibilities:
- Incident & Problem Management
- Manage the resolution of operational incidents to restore service as soon as possible and minimize business disruption;Act as a single point of contact during incidents, providing effective and timely communication to impacted stakeholders;
- Prepare postincident reports that communicate the full extent and impact of service disruptions as well as remedial actions;
- Gather and document root cause analysis and preventative actions for major or recurring incidents.
- Operations & Service Delivery Maintain and execute a number of standard operational processes such as User Management, User Recertification and scheduling of Penetration tests.
- Knowledge Management
- Support the transition of IT projects from delivery to operational readiness via support model definition and knowledge transition activities.
- Person Specification:
- Requirements:
- Incident & Problem Management
;- Desirable skills:
- Experience as an advocate for Support involvement throughout the software developed lifecycle;-
- Microsoft Azure Fundamentals and/or basic knowledge on any Azure technologies;-
- ITIL certification or exposure;-
- Ability to write and execute SQL queries and create custom reports. Knowledge of SSRS or Tableau will be an advantage;-
- Familiar using monitoring tools (e
g:
Dynatrace, Splunk, Synthetic monitoring, etc. ); Knowledge of, or experience working in, the insurance industry.- Why Hiscox?- Healthy work-life balance with our 35h/week and hybrid working system; Holidays: 25 days + 2 Hiscox Days (Extra two Annual Leave) Health insurance, gym allowance, pension plan etc. After 5 years work 1 month sabbatical leave. Team spirit with many opportunities to engage and an open culture.- Work with amazing people and be part of a unique culture_
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