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Bmc Helix Sme Consultant
3 meses atrás
BMC Helix SME consultant to work in a project in
Lisbon (Sintra).
Responsibilities:
- Understand and validate what the customer considers "success", what value the customer expects to get from the service, and what KPIs will be measured to realize that value;
- Use processes and resources to manage customer success such as the coordination of periodic service reviews, roadmap reviews, and management of success plans;
- Help customers plan for product upgrades and patches, and maintenance activities;
- Coordinate with various internal teams to ensure consistent alignment of standard processes. Coordinate vendor interactions and support tickets when required;
- Follow and promote use of industry best practices, standards, and procedures;
- Take care of Incident and Changes (2nd level support) & On Call Duties.
What We Expect:
- Strong understanding and experience with leading ITSM/ITOM platform (BMC ITSM Helix & Digital Workspace);
- Must have experience across all ITSM modules (Incident Management, Change Management, Problem Management, Work Oder Management, Service Request Management, CMDB and Knowledge Management);
- Experience with Agile/Scrum methodology, with participation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production;
- Should have experience in performing data analysis, data migration and importing/exporting data in the platform;
- Experience in performing performance finetuning following the best practices with good troubleshooting skills;
- Good Communication skills to interact with stakeholders;
- Experience with Java, JavaScript, Python, AJAX, CSS, jQuery, Bootstrap, basics of Databases;
- Selfstarter with strong technical skills.
We offer:
- Health insurance;
- A personalized training plan, with a budget to spend on the training and technical books you find necessary;
- Constant feedback so you can grow professionally;
- Remote onboarding process;
- Team events every semester so you can live new adventures;
- Exclusive discounts and offers from our partners;
- Culture of proximity and transparency. Your ideas and needs are heard and valued by us
Tecnologias:
Java
jQuery
JavaScript
Scrum
Python
Modalidade:
- Hybrid
Localização:
- Lisboa, Porto
Idiomas:
- English, Portuguese
Referência:
- Ref. 2023/0381
