![Pixie](https://media.trabajo.org/img/noimg.jpg)
Customer Support Specialist
4 semanas atrás
About Pixie:
We are on a 10-year journey to bring joy to 100,000 small accounting firms around the world with great software, a simple user experience, excellent customer service, and fair pricing.
We're off to a great start with thousands of accountants and bookkeepers already loving our platform and relying on it daily to manage their firms.
As we continue to grow and make a positive impact, we're seeking talented individuals who are passionate about their craft to help us build a team with an exceptional customer focus.
The role:
What you will do:
- Provide worldclass customer service to all of our customers
- Review, prioritise and respond to customer support requests with highquality, written communication
- Leverage our crossfunctional teams to ensure all account issues are resolved quickly
- Develop a deep understanding of our product and its customer base
- Be an internal "voice of the customer" by sharing customer feedback trends with the product teams
- Contribute with ideas to continuously improve Pixie's customer support service, including identifying opportunities to improve selfservice documentation
- Help promote a creative, rewarding and resultsdriven culture
Requirements:
These traits make you a great fit for the role:
- Exceptional customer service and communication skills in English
- Have 2+ years in another customer support role inside a B2B SaaS startup
- Previous experience with Intercom and/or Zendesk, Hubspot CRM, Vitally, Loom, Google Meets and other conferencing software
- Curious, fast learner, comfortable with technology and keen to become a Pixie expert
Benefits
- A collaborative environment where you'll learn about and influence every aspect of the business
- Base salary of €20k€25k plus 0.1% equity
- Private health insurance and meal allowance
- Company budget for Apple laptop and accessories
- 30 days of holidays, plus national holidays and birthdays off
- Discretionary growth budget for learning (eg. books, courses), gym, etc.
- Plenty of room and support to continue growing professionally
- Access to industry thoughtleaders via our investors' platforms and networks
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