Hospitality Operations

1 semana atrás


Lisboa, Lisboa, Portugal Selina Tempo inteiro

WANT TO MIX A GREAT WORK EXPERIENCE WITH AN AMAZING LIFE EXPERIENCE?
Seize this unique opportunity to work for Selina, one of the world's fastest-growing lifestyle hospitality brands

What is Selina?
Our Mission is to inspire authentic and meaningful connections.


Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.


Our internal ecosystem consists of Hospitality, Food & Beverage, Tours, Wellness, Education, Construction, Real Estate, CoWorking, Art & Design, Community Outreach, Education, Surf, Sales, Marketing, and Technology.


At Selina, every challenge is a wave desiring to be ridden and since _we're all equal before a wave_ _our team is always ready to take them and succeed.

But always rememberThe best surfer out there is the one having the most fun.

Summary


We offer a learning development program where you can transform your classroom knowledge and develop your skills throughout all areas in the hospitality industry.


As an Operations Rockstar you will:

  • To ensure the best experience for all customers from the Front Desk, Cowork, and Playground.
  • Collect realtime feedback from guests on their experience and use this data to help conclude how to improve the guest experience with the management team.
  • Work closely with the tours & travels team.
  • To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
  • To assist in keeping the hotel reception area clean and tidy at all times.
  • To assist the process all guest checkins and early check outs
  • Provide sales support to the location
  • Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction
  • Be the main contact to Selina Reservations center.
  • Manage communication with guests and deal with complaints.
  • Work closely with the backoffice team, including inventories and reports.
  • Learn how to order office supplies and materials by min and max list.
  • Ensure standard customer service.
  • Daytoday support to the housekeeping department
  • Create a community experience in collaboration with the community team.
  • Work closely with the Cowork supervisor to incorporate Selina's values into the cowork offerings, as well as our messaging and marketing.

Besides the Selina ultimate learning experience

You also receive:


  • Free Accommodation
  • F&B (2 meals/day) at Location
  • Full free access to the Selina CoWork spaces, culture and wellness activities where you will connect with our unique environment and community.
  • Your birthday is time off
  • Cultural events and Wellness activities at Locations


Voluntary Activities
  • Selina Gives Back


Training Sessions 24/
  • No Dress Code & Pet Friendly
  • Discounts on Selina products and services
  • 3 Free Nights Accommodation (Dorms) in any Selina

It only takes to be:

  • Currently enrolled in the university
  • Able to provide a university letter confirming the internship period
  • Ready to learn and have fun but more importantly to immerse into a brandnew definition of Hospitality.
This will be unlike any other internship You'll have fun, gain incredible experience, and learn constantly. **Are you in?
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