Engagement Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal GSK Tempo inteiro

Site Name:
Lisbon

Posted Date:
Mar 7 2024

External Expert Engagement Organisation


The External Expert Engagement Organisation Engagement Specialist provides a service that is high priority in ensuring that GSK continues to comply with internal and external regulations that encompass compliant engagement of HCP/EE and HCOs.

The role will be integral to the improvement of efficiencies in the EEE Organisation's engagement processes and deliver consistent and compliant ways of working.


Key elements of the role:

Utilising existing systems tools and ways of working to enable effective, consistent, and compliant delivery of Health Care Organisation, Health Care Provider and External Expert Engagements.
These include (in conjunction with Senior Engagement Specialist and HUB Regional Director):

  • Maintaining and enhancing existing process to support the continued business, ensuring that both system and process remain fit for purpose within a changing external and internal environment.

Support specific core HCP/EE and HCO Engagement processes for GSK Pharmaceuticals and ViiV Healthcare.

Responsibilities include:

  • Maintain specific core Engagement processes specific to enterprise Health Care Organisation, Health Care Provider and External Expert requirements and aligned with GSK Code of Practice and SOP
  • Deliver operational support services to support specific therapy aligned Health Care Organisation, Health Care Provider and External Expert engagements for local and crossborder/above country sponsored activity as required.
  • Ensure customer queries are dealt with in a timely manner. Ensure Health Care Provider/External Expert travel is booked compliantly in line with GSK policy.
  • Maintain documentation compliance and retention to required standards. Assist in the delivery of level 1 quality framework (checklists) and support of QA audits (level 23). Support a culture of continuous process improvements through regular end to end process reviews.
  • Provide input into the design of appropriate training programmes and materials to support all staff training needs (e.g. elearning modules, ways of working Navigator pages, process microsites, process flows, checklists).
  • Ensure payments to HCPs and HCOs are paid on time in accordance to GSK payment processes.

Adhere to quality monitoring frameworks to assure senior management of the delivery of HCP and HCO payments and TOV activities in accordance with internal standards and external regulatory and legal requirements.


Basic Qualifications:

We are looking for professionals with these characteristics to achieve our goals:

  • Studies in Business Administration, Project Management or similar careers.
  • Experience in projects coordination or administrative roles.
  • Bilingual English and Portuguese, advanced level both written and spoken
  • Microsoft Office Knowledge

Preferred Experience:

  • Pharma Industry experience
  • Knowledge of R&D clinical development and/or medical affairs
  • Technical support specialists experience
  • Project Coordination/management experience.
  • Ability to work effectively with stakeholders across multiple functions and geographies to deliver a consistent approach.
  • Selfmotivated; works as part of a highly matrixed global team.
Job Posting end date: 20/03/2024

Why Us?


GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organization where people can thrive.

Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.

Our success absolutely depends on our people.

While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive.

We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy.

We're committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

GSK is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.


Important notice to Employment businesses/ Agencies
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expens

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