IT Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Tenthpin Tempo inteiro
Tenthpin's Corporate Service team is "one" global team.

This is the place where we believe top performance and great success can only be achieved through unique team spirit and collaboration.

We live performance and strive for more.

Not only are we a composition of different and unique characters, personality, and skillset, we bring proactivity and ownership to our work and daily tasks.


The Opportunity:

As an IT Support Specialist, you will be responsible for:

  • Providing remote help desk support to users throughout the global organisation
  • Executing user onboarding and offboarding processes
  • Implementing and maintaining the company's access management strategy, including multifactor authentication mechanisms (
    Entra/
    Azure)
  • Managing user access, including user provisioning, granting, changing, and revoking access, and executing periodic access reviews (
    Entra)
  • Overseeing device inventory and device assignments.
  • Performing basic to intermediate administrative tasks on the company's IT infrastructure and systems. (
    Azure,
    Entra,
    M365,
    Intune and
    AWS)
  • Working to standards to maintain our compliance to relevant standards (i.e. ISO 27001)
  • Work on small pieces of project work and tasks required to support wider business plans and initiatives.

Supporting users of the following technologies:

  • Office 365 suite: Outlook, Teams, Word, Excel, PowerPoint, Visio, Project etc.
  • Microsoft SharePoint
  • Website hosting / CMS solutions (Redaxo and Wordpress)
  • MS Windows laptops (knowledge of MacOS is a plus)
  • Smartphones (iPhone, Android)
  • Microsoft Intune
  • Microsoft Entra
  • SAP S/4 connectivity, including ERP systems and solutions, as well as demos.
  • SAP Solution Manager for IP content management
  • SAP Analytics Systems
  • SAP Cloud Platform Management
  • AWS (preferred) and/or Azure cloud

Your Experience
A successful track record in an IT support role, preferably in a remote, global organization

  • Experience supporting Staff remotely across multiple Countries and time zones.
  • A strong focus on enduser satisfaction
  • Technical expertise and a keen interest in new technologies with a thirst for knowledge
  • Knowledge and proficiency with the products and systems mentioned above.
  • A selfstarter personality with a willingness to tackle complex problems and see projects through to completion.
  • Exceptional organisational skills and selfmanagement abilities
  • Outstanding communication and interpersonal skills
  • Capability to author and update documentation and knowledgebase articles
  • Business fluency in English (Both written and verbal)

Why Tenthpin:


Tenthpin is a global management consulting firm, founded in January 2017 and operating now in 8 countries (Switzerland, Germany, United Kingdom, Portugal, United States, Japan, India and Poland) with currently +400 consultants and constantly growing.

Our global consulting team provides a long-term expertise in the Life Sciences Industry and works globally with our clients.

Our ambition is to become the leading business and technology consultancy that understands the unique challenges within the different industry segments in Life Sciences.


We offer a competitive salary, benefits package, and a collaborative work environment that encourages professional growth and development, with truly international roles.

**We look forward to getting to know you

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